Patient Facing PD

Patient Facing PD
Job Number: 26-00788

 
Be at the forefront of innovation. ECLARO is looking for a Patient Facing PD for our client in Chapel Hill, NC.
 
ECLARO’s client is notable public research university. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:

• The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office.
• This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services.
• The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

• Greet and assist patients and visitors in a courteous and professional manner
• Answer incoming calls and direct inquiries to the appropriate department or team member
• Respond to patient billing questions, explain statements, and provide basic account information
• Accept and process patient payments; provide receipts and documentation as needed
• Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
• Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
• Collaborate with billing, clinical, and administrative staff to resolve patient account issues
• Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
• Ensure desk and waiting area remain clean, organized, and professional

• 1–2 years of experience in a healthcare, medical, dental, or customer service setting
• Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred
• Background in both dental and medical billing environments strongly preferred
• Strong interpersonal and verbal communication skills
• Professional demeanor and commitment to providing excellent customer service
• Ability to manage multiple tasks and prioritize in a busy environment
• Proficient in Microsoft Office and comfortable working with databases and digital records
• Detail-oriented with strong problem-solving and organizational abilities
• Knowledge of HIPAA and patient confidentiality requirements

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO