Patient & Family Concierge- 4D/5D Cardiology (UPMC Presbyterian

UPMC Presbyterian 4D/5D is hiring a Full-Time Patient & Family Concierge to join our team of Life Changers!

Shift: Rotating, 7a-7p, all days of the week, rotating holidays and weekends

About the Unit:

Unit 4D/5D are medical cardiology units, each with 18 telemetry beds in private rooms. We care for patients with various cardiac diagnoses, including heart failure, pulmonary arterial hypertension, peripheral vascular disease, cardiac rhythm disturbances, cardiac catheterization, post-pacemaker/ICD placement, and preparing patients for heart transplant and/or LVAD placement. We also have the ability for nursing staff to determine step down status care for our patients. The culture on 4D/5D is one that emphasizes patient education, encouraging lifestyle changes that will have a positive impact on heart disease as well as promoting home care. We have a positive, high-performing team that includes physicians and APPs alongside our unit staff.

Purpose:

The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression.

Responsibilities:

Patient & Visitor Experience

• Welcome patients and families with warmth and professionalism
• Provide directions, escort guests, and answer general hospital questions
• Support a positive experience from first impression to discharge

Environment & Unit Support

• Help keep patient rooms and public areas clean, safe, and stocked
• Assist with bed making, linen changes, and basic room resets
• Report maintenance or safety concerns promptly

️ Dietary Assistance

• Deliver and set up patient meal trays following safety guidelines
• Provide additional nourishments as requested
• Maintain cleanliness and food safety standards

Patient Transport

• Safely transport patients, equipment, and lab specimens
• Clean and inspect transport equipment after use
• Accurately document transport activities

Telehealth Support

• Set up and retrieve telehealth carts for patient appointments
• Clean and test equipment to ensure proper functionality

Supplies & Equipment

• Stock patient rooms, supply areas, and PPE
• Monitor inventory levels and expiration dates
• Deliver supplies and equipment as needed

General Unit Support

• Answer phones and assist with call lights as directed
• Interact with patients, assess basic needs, and support mobility
• Follow infection control guidelines and UPMC service standards

Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.Previous experience in health care or customer service is a plus, but not required.Ability to follow written and verbal instructions.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran