Patient Family Service Specialist – Healthcare Customer Service

Onsite | Aurora, CO | 4-Month Contract | Monday–Friday 8:00 AM–4:00 PM

Sigma, Inc. is seeking a Patient Family Service Specialist to support a leading pediatric healthcare organization in Aurora, Colorado. This onsite healthcare customer service role is ideal for professionals with experience in patient services, guest relations, hospital reception, front desk operations, visitor services, or healthcare administration who enjoy helping patients and families in a compassionate environment.

As a Patient Family Service Specialist, you will serve as a key member of the Patient and Family Experience team, providing exceptional customer service to patients, families, and visitors while ensuring a safe, welcoming, and organized hospital environment.

Job Responsibilities

• Welcome, greet, and assist patients, families, and hospital visitors in a professional and friendly manner
• Provide directions and wayfinding support throughout hospital facilities
• Perform visitor check-in procedures, health screenings, and verification processes
• Utilize hospital visitor management systems to confirm visitor access and issue badges
• Access Epic EMR to verify visitor authorization and patient-related information
• Support the Patient and Family Experience by creating a positive and welcoming environment
• Assist with questions, concerns, and requests from patients, families, and visitors
• Professionally handle and de-escalate challenging situations involving patients, visitors, or family members
• Maintain accurate visitor documentation and support hospital security protocols
• Help ensure efficient daily operations of the hospital’s Visitor Management Program

Required Qualifications

• High School Diploma or equivalent
• Minimum of 1 year of administrative, clerical, front desk, hospitality, or customer service experience
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced healthcare environment
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks while providing excellent customer service
• Comfortable interacting with patients, families, and visitors from diverse backgrounds

Preferred Qualifications

• Experience working in a hospital, healthcare, medical office, or patient-facing environment
• Experience with patient registration, guest services, reception, or visitor management
• Experience handling difficult conversations and conflict resolution
• Familiarity with Epic EMR or healthcare technology systems
• Background in hospitality, customer relations, or guest experience

Schedule

• Monday–Friday
• 8:00 AM–4:00 PM
• On-call availability required with at least one day advance notice

Contract Details

• Job Title: Patient Family Service Specialist
• Location: Aurora, CO
• Duration: 4-Month Contract
• Work Arrangement: Onsite
• Industry: Healthcare / Hospital Services