Patient Fin Counselor - Oncology Support

Kettering Health

Kettering, Ohio

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JOB DETAILS

SKILLS

Communication Skills, Computer Skills, Computer Software, Customer Support/Service, Finance, Financial Planning, Healthcare, Loan Submission, Loans, Medicaid, Microsoft Excel, Microsoft Word, Nonprofit, Oncology, Outpatient Care, Patient Care, Presentation/Verbal Skills, Team Player, Telephone Skills, Writing Skills

LOCATION

Kettering, Ohio

POSTED

2 days ago

Job Details:

Support Services | Kettering | Full Time | Days

Responsibilities & Requirements:

Job Responsibilities:

The Patient Access Financial Counselor is responsible for ensuring all (Inpatients & Outpatients) Self Pay and or Insured Patients have access to, plus receive Financial Screening for assistance with payment options including finding a Payor Source (Medicaid Screening) for patient’s Out-of-Pocket liability during the Pre-Registration process through the Point of Service encounter to and or after Discharge process. Directly communicates with patients about Out-of-Pocket liabilities with expectation of collection with a respectful, caring, and professional manner. Plus, initiates all financial arrangements, assists with payment options, payment discounts with HCAP & K4U, submit patients to Loan Program and ensures screened patients are directed to Medicaid Screening vendor during the registration process.

Job Requirements:

High school diploma or equivalent required.

College degree preferred in finance or healthcare field or any related field of study.

Previous 2 years of registration experience required.

One or more years of customer service experience required.

Demonstrates Competency in working in teams and ability to effectively communicate at all levels.

Ability to function in high paced often stressful environment and or circumstances while maintaining a respectful, caring and professional manner.

Excellent written and oral communication skills.

Strong third party and self-pay collection experience preferred. Proficiency in using computer software, i.e. EPIC, Excel, Microsoft Word and email.

Proficient in phone skills and customer service knowledge.

Overview:

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.

About the Company

Kettering Health

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