Patient Financial Advocate Bilingual

Intermountain Health

Dover, DE

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JOB DETAILS

SALARY

$20.35–$30.97 Per Hour

SKILLS

Billing, Call Centers, Communication Skills, Computer Skills, Credit and Collections, Customer Support/Service, Customer/Client Research, Detail Oriented, Documentation, Finance Software, HIPAA (Health Insurance Portability and Accountability Act), Health Education, Health Insurance, Health Plan, Healthcare, Healthcare Reimbursement, High School Diploma, Hospital, Information/Data Security (InfoSec), Insurance, Insurance Documentation, Interpersonal Skills, Manual Dexterity, Medical Assistance, Medical Billing, Medical Record System, Medical Terminology, Microsoft Office, Multilingual, Outpatient Care, Patient Care, Price Quotes, Privacy Controls, Problem Solving Skills, Regulations, Spanish Language, Training/Teaching, Typing, Vehicle Driving

LOCATION

Dover, DE

POSTED

Today

Job Description:

A Patient Financial Advocate is responsible for providing financial counseling to uninsured/ underinsured patients, by determining medical assistance eligibility for patients in clinic, hospital outpatient/inpatient, emergency settings, and in a call center environment. Patient Financial Advocates assist patients with submitting and/or processing documentation to complete applications for various medical assistance programs, such as: State/ Federal public benefits, ACA insurance availability, and internal/ external financial assistance programs. A Patient Financial Advocate will provide general insurance education, provide price quotes to potential patients, and assist with payments and payment arrangements.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Colorado for remote caregivers’ whose assigned Intermountain facility or service area is not based in Colorado.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings

Schedule - Monday - Friday 8:00am - 4:30pm

Essential Functions

+ Processes financial assistance application requests. Verifies that information supplied by patients is complete and accurate. Reviews submitted applications, ensuring completeness, verifying supporting documents, running credit reports, and determining for eligibility for financial assistance/charity.

+ Confirms, documents, and/or updates patient demographic information and patient account notes for all interactions/transactions in charity software and/or EPIC. Images/scans all required financial assistance supporting documents.

+ Collects patient payments and provides receipt accurately completing all required fields. Accurately posts payments in system.

+ Identifies individuals who may qualify for state or federally funded programs and refer to the appropriate department for processing. Delivers education in regards to health plans available.

+ Maintains departmental and/or individual work queues and reports as required.

+ Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

+ Performs other duties as assigned.

Skills

+ Healthcare Insurance

+ Billing

+ Financial Counseling

+ Insurance Verification

+ Detail Oriented

+ Compassion

+ Customer Service

+ HIPAA

+ Electronic Health Record

+ Affordable Care Act

Qualifications

Required

+ Demonstrated experience in healthcare revenue cycle, patient access or other customer service role.

+ Demonstrates knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices.

+ Demonstrated proficiency in interpreting insurance Explanation of Benefits.

+ Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email

+ Demonstrates excellent communication, interpersonal, and problem-solving skills.

+ Ability to work independently and collaboratively in a fast-paced and dynamic environment.

Preferred

+ High School Diploma or GED.

+ Experience in financial counseling, insurance verification, or collections.

+ Experience with Epic

+ Bilingual Spanish speaking

Physical Requirements

+ Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

+ Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

+ Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles

+ Ability to maintain confidentiality and comply with HIPAA and other regulations.

+ Ability to demonstrate compassion, empathy, and respect for patients and their families.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.35 - $30.97

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

About the Company

Intermountain Health

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