Reports to: Interim Lead Patient Financial Counselor
Summary:
The Patient Financial Counselor helps patients understand and manage healthcare costs by identifying payment options, assisting with financial programs, and ensuring access to care.
Key Responsibilities:
Screen and assist patients for Medicaid and financial assistance eligibility
Process sliding fee applications and prior authorizations
Explain billing, charges, and payment policies to patients
Set up payment plans and apply appropriate discounts
Maintain accurate account documentation and daily activity logs
Complete Good Faith Estimates and required financial documents
Coordinate with registration and billing teams
Provide excellent customer service for billing-related inquiries
Ensure patient confidentiality and compliance with policies
Assist with patient registration and other duties as needed
Qualifications:
High school diploma or equivalent required
2-3 years of healthcare, billing, or accounting experience preferred
Knowledge of insurance, billing, and basic accounting principles
Strong communication, organization, and customer service skills