Calendar Management, Communication Skills, Cost Estimates, English Language, Epic ADT, Epic Cadence (Scheduling), Epic Prelude (Patient Registration), Epic Systems, Establish Priorities, Financial Management, Financial Planning, Financial Services, Follow Through, Health Maintenance Organization (HMO), Health Plan, Insurance, Interpersonal Skills, Medicaid, Medical Diagnosis, Medical Records, Medical Terminology, Medicare, Multitasking, Patient Care, Preferred Provider Organization (PPO), Procedure Development, Telephone Skills, Time Management, User Interface/Experience (UI/UX)
Patient Financial Responsibility Representative - - 31540 - UCLA Health
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Patient Financial Responsibility Representative
General Information
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Work Location: Los Angeles, CA, USA
Onsite or Remote
Flexible Hybrid
Work Schedule
Monday - Friday, 8:00am - 5:00pm PST
Posted Date
06/23/2026
Salary Range: $30.47 - 47.85 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
31454
Primary Duties and Responsibilities
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Under the general supervision of the Director of Revenue Cycle Operations Enhancement and Development, you will serve as a team member on the Patient Financial Responsibility team. You will be responsible for understanding and communicating insurance benefits and financial plans to management, colleagues, clinic staff, and/or patients to support the patient in receiving cost-effective, expedient, and targeted treatment. In addition, you will be responsible for the following:
- Generating pre-service patient responsibility cost estimates, communicating estimate information to patients, and accepting pre-service patient payments, when applicable
- Generating cost estimates may include pre-service registration and financial clearance activities, such as verifying insurance benefits and eligibility, determining patient liability information, understanding appropriate authorization/referral requirements for scheduled appointments, and/or informing patients of their financial responsibility before their appointment
- Answering incoming calls to the phone system and/or emails and providing excellent customer service to patients, UCLA faculty/staff, outside vendors, insurance company representatives, and registration representatives
Salary Range: $30.47 - $47.85/hourly
Job Qualifications
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We're seeking detail-oriented, self-directed professional with:
- Interpersonal skills and ability to communicate effectively and diplomatically with patients, staff and physicians; give and receive information, clarify policies, and mediate if necessary with patients, physicians, and technologists
- Ability to accept and carry out oral instructions accurately and work independently as well as a part of a team within a demanding environment
- Ability to prioritize work, handle multiple tasks to completion and make decisions on which course to follow for a particular situation
- Skill in reading and understanding documents such as training manuals written in English
- Skill in speaking clearly and distinctly using appropriate vocabulary and grammar; telephone manners to handle heavy phone work with courtesy and tact
- Ability to work independently and follow through on assignments with minimal direction and supervision
- Skill in employing independent decision-making techniques while performing various job duties
- Skill in prioritizing assignments to complete work in a timely accurate manner
- Knowledge of medical terminology and the ability to distinguish different exams and medical diagnoses
- Knowledge of standard insurance plans (e.g., HMO, PPO, Medicare, Medicaid/MediCal, Workman's Compensation, etc.)
- Ability to read and interpret EOB's
- Knowledge of how CCI edits, multiple procedures, modifiers and bundling affect expected payments from Medicare and health plans
- Understanding of the following front-end Epic applications: Cadence, ADT, and Prelude
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
Current/former UC employees are subject to a personnel file review.
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