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Patient Financial Service Rep

United Health Group

Worcester, MA

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JOB DETAILS
SKILLS
Accounts Receivable Processing, Budgeting, Call Centers, Collection Agency, Communication Skills, Conferences, Correctional Health, Credit and Collections, Customer Support/Service, Electronic Medical Records, Financial Services, Healthcare, High School Diploma, Insurance, Legal, Medical Office Administration, Medical Records, Medical Terminology, Microsoft Product Family, Operational Communications, Operations, Operations Guidelines, Operations Processes, Past Due Accounts, Patient Care, Patient Education, Patient Registration, Performance Management, Policy Development, Problem Solving Skills, Procedure Development, Record Keeping, Regulations, Regulatory Compliance, Regulatory Requirements, Resolve Customer Issues, Safety Compliance, Safety Training, Safety/Work Safety, Seminars, Telephone Skills, Third-Party Payer, Time Management
LOCATION
Worcester, MA
POSTED
8 days ago
This position follows a hybrid schedule with (2) days in-office days per week. Our office is located at 385 GROVE STREET, Worcester, MA. This role delivers patient financial and registration support by professionally handling inquiries, processing receivables, resolving account and insurance issues, and posting payments accurately. Responsibilities include educating patients on coverage and payment options, coordinating collections and bad debt activities, maintaining accurate records, and collaborating with providers and internal teams. The position emphasizes strong customer service, regulatory compliance, timely follow-up, and reliable attendance. We offer 8-12 weeks of paid training. The training will be during normal business hours, Monday - Friday. Training will be conducted onsite. Primary Responsibilities: Responds to patient/responsible party via telephone, in person and written contacts in a professional manner and according to Revenue Operations guideline. Processes patient receivables, and special requests in accordance with office policy and procedures Responsible for coordinating and processing registration reports and issues Processes incoming telephone calls, correspondence, visiting patients, responsible parties and guarantors in a timely and professional manner Follows up on all requests in a timely and courteous manner Counsels patients/responsible parties on third party insurance issues, charges and self-pay balances. Educates patients on insurance coverage and payment alternatives, including budgets and courtesy programs. Researches and resolves all issues Resoles duplicate record issues. Processes registration audit trail and other reports as required or directed. Completes new patient registrations for affiliate practices and services provided at remote locations. Assists with monitoring all electronic medical record registration interfaces Assists in processing accounts eligible for bad debt and collection agency submission Coordinates issues with providers and collection agencies in a professional manner Accurately posts self pay type payments according to standard procedures. Resolves refund and credit balance issues Makes outgoing collection and inquiry telephone calls to patients/ responsible parties as directed Processes estate, legal, budget, free care and other financial classes as directed Fosters excellent quality customer service standards in daily operations Communicates and interfaces with providers, staff, patients, family members and others to ensure high-quality patient care Corrects unsatisfactory conditions that may arise or notifies manager or others of any discrepancies Complies with health and safety requirements and with regulatory agencies such as DPH, etc. Complies with established departmental policies, procedures, and objectives Participates in performance improvement initiatives as required Attends a variety of meetings, conferences, and seminars as required or directed Enhances professional growth and development through educational programs, seminars, etc. Complies with all health and safety regulations and requirements Performs other similar and related duties as required or directed Regular, reliable and predicable attendance is required Required Qualifications: High School Diploma / GED Must be 18 years of age OR older 1+ years of customer service experience (call center, medical, or office admin) 1+ years of experience in Healthcare Proficient with Microsoft programs General knowledge of Medical Terminology Must be able to come onsite for training for 8-12 weeks [Click Here to Read Full Job Description](https://careers.unitedhealthgroup.com/job/worcester/patient-financial-service-representative/34088/94858970048)

About the Company

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United Health Group

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