Patient Financial Services Coordinator

Pinnacle GI Partners is a family of gastroenterology practices. We are in search of a Patient Financial Services Coordinator to join our team. The Patient Financial Services Coordinator will be responsible for patient collections attempts, management and proactive patient AR management. Typical work will include sending statements through the clearinghouse, using patient engagement tools to send messages of all types and field incoming messages or calls from patients. This opportunity is offered with a hybrid work schedule. Days in office will be determined by the manager and are subject to change with projects in play.

This role reports to the Revenue Cycle Manager.

Some of your job duties in this role:

• Sending statements
• Inbound patient messages (calls or patient engagement messages)
• Payment plans
• Posting patient payments
• Direct text/email/phone call management about balances
• 3rd party allocation
• Patient letters regarding balances
• Report on patient AR, patient collections and payments
• Other applicable roles related to patient AR or reporting given to them by the Revenue Cycle Manager
• Performs all other duties as assigned

What we are looking for in a candidate:

• 2 or more years of AR experience
• 2 years or more Excel, Outlook, Word experience
• Self-sufficient with minimal oversight
• Ability to analyze open claim balances
• 2 or more years of EMR/PMS experience
• Experience in payer portals
• Professional written and verbal communication skills
• Ability to analyze AR data both macro and micro levels
• High level of professionalism and communication skill
• Ability to manage multiple priorities and work in a fast-paced environment
• Must be authorized to work in the US
• Must successfully pass a background check and drug screening upon hire

What we offer:

A professional work environment where you can learn, enhance your skills and grow into new opportunities.

• Competitive pay rates
• Benefits that start at the 1st of the month after hire date
• Paid time available day one (prorated year one)
• 8 Paid holidays with 2 bonus paid floating holidays
• 401k retirement plan with company match (90-day waiting period applies)

About Pinnacle GI Partners

Pinnacle GI Partners is a gastrointestinal health company. Pinnacle GI Partners is a proud Equal Employment Opportunity Employer that participates in E-Verify.

Founded in 2020 and headquartered in Rochester, Michigan, Pinnacle GI Partners offers patients comprehensive GI services encompassing general and sub-specialty gastroenterology, colorectal surgery, endoscopic surgery centers, infusion services, anesthesiology and pathology.

Our vision is to lead the way in gastrointestinal care. We aim to partner with physicians throughout the US to support them in providing great patient care within their communities, to ensure access to the leading edge of clinical practice and research, and to enable a more connected and caring patient experience.

Our model builds on the legacies of our partner practices and is focused on building a platform for the next generation of physicians to support GI care in their communities

Our company maintains substantial physician ownership and is backed by HIG Growth Partners, a leading US-based private equity investment firm with extensive experience in building highly successful healthcare companies.