Patient Financial Services Representative

The Patient Financial Services Representative plays a critical role in ensuring a smooth financial experience for patients within healthcare facilities across the United States. This position is responsible for managing patient accounts, assisting with billing inquiries, and facilitating payment processes to support the financial health of the organization. The representative acts as a liaison between patients and the healthcare provider, helping to clarify insurance coverage, payment options, and financial assistance programs. By providing clear, compassionate, and accurate financial information, this role helps reduce patient stress and promotes timely payments. Ultimately, the Patient Financial Services Representative contributes to the overall patient satisfaction and operational efficiency of the healthcare facility.

Minimum Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Experience in a healthcare or financial services environment, particularly in billing or customer service roles.
• Basic knowledge of medical terminology, insurance processes, and healthcare billing practices.
• Proficiency with computer systems and software used for billing and patient account management.
• Strong communication and interpersonal skills to effectively interact with patients and team members.

Preferred Qualifications

• Certification in medical billing or coding (e.g., Certified Medical Reimbursement Specialist) is advantageous.
• Experience working with electronic health record (EHR) systems and healthcare financial software.
• Familiarity with federal and state healthcare regulations, including HIPAA compliance.
• Demonstrated problem-solving skills and ability to handle sensitive financial discussions with empathy.

Responsibilities

• Communicate with patients to explain billing statements, insurance coverage, and payment options clearly and professionally.
• Assist patients in setting up payment plans and resolving billing disputes or discrepancies.
• Verify insurance information and coordinate with insurance companies to ensure accurate claim processing.
• Maintain accurate and up-to-date patient financial records in compliance with healthcare regulations and privacy standards.
• Collaborate with internal departments such as billing, collections, and clinical staff to resolve financial issues and improve patient service.

Skills

The required skills enable the Patient Financial Services Representative to accurately interpret and communicate complex billing information to patients, ensuring clarity and understanding. Proficiency in healthcare billing software and electronic records systems allows for efficient management of patient accounts and timely resolution of financial issues. Strong interpersonal and communication skills are essential for building trust and providing compassionate support during potentially stressful financial conversations. Preferred skills such as bilingualism and knowledge of regulatory compliance enhance the representative's ability to serve a diverse patient base and maintain confidentiality. Together, these skills facilitate effective collaboration with internal teams and external insurance providers, contributing to the overall financial stability and patient satisfaction of the healthcare organization.

We're officially a Great Place to Work! We've always believed that supporting our team is just as important as supporting our patients. Now, we're proud to share that we've earned Great Place to Work Certification - based entirely on feedback from our own employees. Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we've worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

• Medical Coverage - Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage - Options for domestic partners and a wider network of in-network providers.

• Mental Health Support - Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages - Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment - Available for nurses and therapists.

• Retirement Benefits - 401(k) plan through Voya to help employees plan for the future.

• Generous PTO - A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees - Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.