Patient Financial Services Supervisor

Making an Impact - Our Commitment, Your Opportunity!

At Perham Health, our success is rooted in the strength of our team. We've cultivated a collaborative workplace centered on excellence, compassion, integrity, and respect. Here, you'll discover avenues for personal and professional growth, surrounded by a dedicated and supportive team committed to making a meaningful impact. Additionally, we offer a highly competitive compensation and benefits package designed to enhance your overall well-being.

Patient Financial Services (PFS) Supervisor Position Details

The Patient Financial Services Supervisor provides leadership and oversight for Patient Financial Services operations across Perham Health, Perham Living, and Perham Living Home Care. This role is responsible for supporting staff, maintaining effective revenue cycle processes, and ensuring operational efficiency, quality, and excellent customer service. Working closely with organizational leaders and internal and external partners, the Supervisor serves as a key resource for patient financial services activities and helps identify opportunities to improve processes and departmental performance.

Key Responsibilities

• Lead, mentor, and support Patient Financial Services staff through recruitment, hiring, onboarding, performance management, and ongoing development
• Provide direct supervision and operational oversight for prior authorization, billing, payment posting, credit balance resolution, self-pay collections, and related revenue cycle activities
• Monitor departmental performance, identify opportunities for improvement, and implement strategies to enhance efficiency, quality, and service
• Serve as a resource for staff and organizational leaders regarding Patient Financial Services processes, procedures, and revenue cycle activities
• Address and resolve escalated issues involving patients, payers, and other stakeholders
• Support the development, implementation, and maintenance of departmental policies, procedures, and best practices
• Foster a culture of excellent customer service, collaboration, accountability, and continuous improvement
• Maintain effective working relationships with internal departments, external partners, and payers to support departmental and organizational objectives
• Communicate departmental trends, challenges, and opportunities to leadership and contribute to operational planning

What You Offer

• High school diploma or equivalent required
• Minimum of 3 years of experience in healthcare revenue cycle, patient financial services, medical billing, or a related healthcare financial setting
• Demonstrated experience with healthcare revenue cycle operations
• Strong leadership, communication, organizational, and problem-solving skills
• Previous supervisory or team leadership experience preferred
• Associate degree or higher in Healthcare Administration, Business Administration, Accounting, Finance, or a related field preferred

Work Schedule

• Full-time, 80 hours per biweekly pay period
• Monday-Friday, 8am-4:30pm

What We Offer

People join Perham Health for the opportunities and stay because of the culture. Perham Health offers a healthy work environment that promotes quality in ourselves and those we provide care to. We offer health, dental, and vision insurances, paid time off, retirement plan options, life insurance, long-term disability, an Employee Assistance Program (EAP), scholarship opportunities, funeral/jury duty/military leave, and more.

Fuel Your Future at Perham Health - Apply Now!

Perham Health is an EEO/AA Employer M/F/Disability/Vet. Reasonable accommodations to access job openings or to apply for a job are available. If you are needing assistance applying, please call 218-347-1311. Perham Health has a Drug Free Workplace Policy. An accepted offer will require a pre-employment background screening as a condition of employment.