Patient Financial Specialist

Key Responsibilities

Process and maintain patient financial information, payments, and account activity accurately and efficiently.
Perform daily payment and credit card reconciliation activities, researching discrepancies and ensuring transactions are properly recorded.
Process self-pay accounts and claims, including reviewing account information and following established billing procedures.
Assist with patient account updates, financial documentation, and routine billing-related data entry.
Manage returned and undeliverable patient correspondence, ensuring information is updated and routed appropriately.
Process patient-submitted payments and credit card information in accordance with established procedures and privacy requirements.
Review patient accounts for insurance or financial status changes and assist with periodic eligibility and coverage reviews.
Prepare and distribute patient financial correspondence, including notices and required follow-up communications.
Assist with financial assistance, insurance redeterminations, and other account-related processes as needed.
Maintain accurate records and documentation while protecting patient confidentiality and following HIPAA and organizational policies.
Identify account discrepancies and work with appropriate departments to resolve issues in a timely manner.
Utilize electronic health records, billing systems, spreadsheets, and other computer applications to document transactions, update accounts, and generate reports.
Provide support for reconciliation activities and other financial processes as assigned.
Take on additional responsibilities based on experience, skills, department needs, and workload.