Patient Greeter - Patient Experience

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Penn State Health - Lancaster Medical Center

Location: US:PA:Lancaster

Work Type: Part Time

FTE: 0.50

Shift: Evening

Evening Shift Differential:$2.00/hour

Hours: Varied, evening and weekends

Recruiter Contact: Erin W. McCaw at [email protected]

SUMMARY OF POSITION:

Responsible for delivering exceptional customer service to patients, family members, hospital staff, and visitors by providing accurate information and facilitating access to hospital services. Acts as the welcoming face of the institution, greeting everyone with compassion, professionalism, and empathy. Ensures each interaction reflects the hospital's commitment to patient-centered care, creating a positive and reassuring first impression that supports a positive patient experience.

MINIMUM QUALIFICATION(S):

• High School Diploma or equivalent required.
• Minimum six (6) months customer service experience required

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH LANCASTER MEDICAL CENTER?

Penn State Health Lancaster Medical Center is a 341,000-square-foot 129-bed acute care hospital that will give residents of Lancaster and York counties enhanced access to Penn State Health's expertise and specialty services! Through our core values of Respect, Integrity, Teamwork, and Excellence, our team is committed to compassionate care for our diverse patient population, our community, and each other.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

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