Patient Guest Relation Rep

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests.
• May coordinate transportation services and/or escorts patients/visitors/staff as necessary. Accesses computer terminal for patient information regarding admissions transfers and discharges.
• May issue photo identification badges to associates vendors and contractors.
• Oversees the entrances to the facility offering assistance and services as guests enter. May assist with parking (valet parking distributing discount parking coupons and validation for free parking).
• May arrange overnight accommodations within the hospital. Checks guests in/out collect money for accommodations make deposits provide/arrange guest services such as wake up calls rides/directions to various locations and escort service. May also arrange for overnight accommodations at local area hotels.
• If assigned to a specific department monitors the waiting areas interacts with doctors family members and patients. Provides coffee answers questions and seeks to resolve difficulties/issues or sees that they are resolved.
• May take patient and visitor complaints; resolve simple complaints; refers complicated complaints to patient advocates supervisor and/or affected department(s); and assures follow-up.
• May orient volunteers to staff the information desks located throughout the facility.
• Monitors appearance of lobbies waiting areas elevators and entrances.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
• Performs other duties as assigned.
• Minimal Qualifications
  Education
  • High School Diploma or GED required or
  • equivalent required
  Experience
  • 1-2 years Job related experience required
  Licenses and Certifications
  • Must successfully complete all MedStar initial training related to violence prevention de-escalation and crisis prevention intervention. required
  Knowledge Skills and Abilities
  • Verbal and written communication skills.
  • Strong interpersonal skills.
  • Organization and the ability to handle rapid multi-task situations.
  • General office experience strongly preferred.
  • Basic computer skills preferred.
  This position has a hiring range of : USD $18.00 - USD $29.74 /Hr.