Join Southern Illinois’ leading healthcare organization, with over 350 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life. Shawnee Health is seeking a Patient Intake Scheduling II. This position reports directly to the Patient Intake Scheduling Supervisor. A. Responsibilities- Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies.
- Collects and enters patient intake information into the appropriate area of practice management system with accurate information.
- Refers patients to the appropriate staff, according to patient request per established protocols, i.e. triage, medical records, patient care coordinators.
- Utilizes practice management system to schedule appointments according to established protocols.
- Participates in internal education opportunities relevant to the patient intake and customer service environment; Attends/completes all assigned training through Health Stream and other resources as required.
- Meets Shawnee Health and department benchmarks and or quality indicators as monitored through audits and or recordings.
- Supports organizational changes, demonstrates flexibility in proving coverage as needed during times of high volume or staff shortage.
- Requires occasional lifting and carrying of up to 10 pounds.
- Other duties and special projects that are assigned by management.
- Required to work a flexible schedule, including some evenings, weekends, and early morning hours.
- Reliable transportation on the job is mandatory.
- May be temporarily assigned or permanently re-assigned to work at other Shawnee Health Care Centers.
- Must be able to schedule more than 1 specialty clinic i.e. dental/psych
Physical Requirements - Must be able to perform data entry for extended periods of time.
- Must be able to work flexible schedule, including some evenings or weekends, and early morning hours.
- Position requires sitting for prolonged periods of time, frequent walking and standing.
- Requires normal range of hearing and vision.
- Driving is required to perform work-related tasks or to attend seminars/workshops.
- Requires occasional lifting and carrying of up to 10 pounds.
Required Working Conditions - Climate-controlled medical office environment
Licenses & Certifications - Must have a valid Illinois driver’s license and auto liability insurance on personal vehicles.
B. Remote Work - Yes Eligible – Partial or Complete
- Employee’s job duties, in whole or part, can be performed remotely. Hybrid/remote work arrangements may be considered in accordance with the Telework Policy.
Education & Experience Requirements: - Mandatory
High School Diploma or equivalent is required and additional two years of business- related experience is preferred. - Preferred
Two years of experience in medical office or hospital setting is preferred with competencies in working within an electronic patient record, person to person customer service, and office related skills. Competency Requirements: - Mandatory
Familiarity with Athena and scheduling experience is preferred. Must be capable of high level of discretion in handling confidential information. Must be capable of independent problem solving with moderate supervision. Must be competent in the use of computers. Must have excellent communication skills, both written and verbal in addition to interpersonal and organizational skills. Must have the ability to maintain patient and employee confidentiality. - Preferred
- Bi-lingual
Pre-Employment Requirements: Employee must pass all pre-employment requirements as delineated below. Employee’s failure to pass all pre-employment requirements as determined by Shawnee Health shall result in employee’s immediate termination, or, if not yet hired, withdrawal of job offer. - Illinois Department of Children and Family Services Child Abuse and Neglect Tracking System (CANTS) Clearance
- Criminal/Traffic Background Check
- Office of Inspector General Exclusionary List
- National Practitioner Data Bank (NPDB), If applicable
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