Join Southern Illinois' leading healthcare organization, with over 380 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life.
Shawnee Health is seeking a Patient Intake Scheduling II (Part Time) for our Murphysboro Medical location. This position reports directly to the Patient Intake Scheduling Supervisor.
Responsibilities
Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies.
Collects and enters patient intake information into the appropriate area of practice management system with accurate information.
Refers patients to the appropriate staff, according to patient request per established protocols, i.e. triage, medical records, patient care coordinators.
Utilizes practice management system to schedule appointments according to established protocols.
Participates in internal education opportunities relevant to the contact center and customer service environment; Attends/completes all assigned training through Health Stream and other resources as required.
Meets Shawnee Health Service and department benchmarks and or quality indicators as monitored through audits and or recordings.
Supports organizational changes, demonstrates flexibility in proving coverage as needed during times of high volume or staff shortage.
Other duties and special projects that are assigned by management.
Required to work a flexible schedule, including some evenings, weekends, and early morning hours.
Reliable transportation on the job is mandatory.
May be temporarily assigned or permanently re-assigned to work at other Shawnee Health Care Centers.
Requirements
Mandatory - High School Diploma or equivalent
Preferred
Two years of experience in medical office or hospital setting
Competencies in working with an electronic patient record
Salary Range
$17 - $18 per hour
Comprehensive Benefits Package (Part Time employees)
Dental Insurance
Vision Insurance
Voluntary Short-Term Disability
Accident Insurance
Critical Illness Insurance
Flexible Spending Account
Dependent Care Account
401k Retirement Plan
Paid Time Off
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