Patient Intake Specialist (IN OFFICE)

Requisition #:216022

Location:Charlotte, NC 28210

Category:Customer Service

Salary:$18.00 per hour

Position Details

Start Date: 8/3/26

Pay: $18.00/HR

Schedule: Monday - Friday/ 8-5am EST

As an Intake Patient Care Representative, you will support new patients through the admissions process by gathering required information, verifying insurance coverage, reviewing prescriptions, and coordinating next steps for care. This role focuses on accuracy, documentation, and patient coordination, rather than high-volume call handling.

You will communicate with patients, caregivers, and internal teams to ensure all intake requirements are completed efficiently and compliantly, helping reduce delays in the start of care.

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• 100% Remote
• Equipment Provided
• Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
• Paid Holidays + Bonus Days Off
• Structured onboarding and role-based training
• Opportunities for internal growth
• Competitive hourly pay starting at $18.00 per hour Tier 1 + stipend

What You'll Do:

• Support new patient admissions by collecting and entering accurate demographic and clinical informationVerify insurance coverage and review benefits
• Submit and follow up on authorizations as needed
• Review prescription validity and identify missing or required documentation
• Communicate with patients and referral sources to obtain required intake information
• Coordinate with internal departments to support timely start of care
• Maintain accurate, HIPAA-compliant documentation

The Right Fit Is:

• Experience in a customer service or patient service representative role within healthcare
• Detail-oriented and highly organized
• Comfortable managing multiple intake cases simultaneously
• Able to work independently in a remote environment
• Familiar with healthcare documentation and insurance workflows

Onsite Operational Support:

In addition to primary job duties, this role supports branch operations and compliance by:

• Maintaining an organized office environment

• Monitoring enteral formula storage temperatures per safety standards

• Conducting routine safety checks (including fire extinguisher inspections)

• Managing inventory of supplies and equipment

• Maintaining clean and dirty equipment areas per health protocols

• Assisting customers, vendors, and surveyors during visits

Qualifications:

• 2+ years of experience in healthcare intake, medical office administration, or insurance support
• Experience with insurance verification or authorizations preferred
• Home health, DME, or medical office background a plus
• High school diploma or GED required

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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