Patient Liability Resolution Specialist CBO

Overview

The Patient Liability Resolution Specialist is responsible for reviewing, analyzing, and resolving patient account issues to support accurate and timely account resolution. This position provides prompt, accurate, and courteous assistance to patients, families, guarantors, attorneys, insurance carriers, and internal departments regarding account inquiries. Working collaboratively with internal departments, the Patient Liability Resolution Specialist applies critical thinking skills to resolve complex account issues while maintaining compliance with organizational policies and supporting revenue cycle performance.

Qualifications

Minimum Knowledge, Skills and Experience required:

• General application knowledge of EXCEL and WORD.
• Proven applicable experience working in an environment that utilizes electronic billing, internal report archives, and tools for applicable database management strongly preferred.
• 1 to year working experience of Hospital or Physician office billing and collection processes including customer service, billing, and follow-up processes strongly preferred.
• Proven applicable experience of preparing complex correspondence to resolve accounts
• Effective communication skills verbally and written with internal Hospital departments, Physician Offices, Patient, and Insurance payors strongly preferred.
• Must be able to effectively manage a large volume of accounts while maintaining a high accuracy and positive outcomes.

Education:

• High school diploma or GED