Job PurposeThe Patient Liaison works to obtain WC/NF information from patients in the hospital. They assist with both in-house and discharged patients. The Patient Liaison works onsite in a designated area assigned by the client to meet with and gather information from patients. Duties and ResponsibilitiesContact patients and screen for WC/NF insurance on cases referred by client hospital, either over the phone or in personReview and validate insurance informationResearch and verify patient contact information using search engines and hospital computer systems and annotates hospital system with daily notesResearch and resolve pending WC/NF issuesRetrieve information from hospital databasesVerify insurance coverage by using various websites or by calling insurance companiesUpdate the Firm’s internal database with all work that is completed on accounts (actions taken to communicate with patients, code account)Obtain and send mail and correspondence to SupervisorOther duties as assigned Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsUnderstand and comply with Information Security and HIPAA policies and procedures at all times Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties QualificationsHigh School Diploma or equivalent is requiredExperience in the field of healthcare or insurance plans is a plusFully bilingual in Spanish (spoken and written skills) requiredAbility to effectively communicate with patientsAbility to use the internet and learn databasesStrong investigatory and researching skillsExcellent written and verbal skillsAbility to efficiently multitaskPossess a high level of organization skillsStrict adherence to the policies and protocols of the client while conducting themselves professionally at all timesProficiency in Microsoft Office Suite Strong interpersonal skills, ability to communicate well at all levels of the organization Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses High level of integrity and dependability with a strong sense of urgency and results oriented Excellent written and verbal communication skills required Gracious and welcoming personality for customer service interaction Working ConditionsAbility to work onsite at client locationMust possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.Work Environment: The noise level in the work environment is usually minimal.Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.