Patient Navigation Assistant

Job Title: Patient Navigation Center Assistant

Supervisor: Front office Supervisor

Position Responsibilities:

• Maintain confidentiality of all information related to patients and medical staff
• Demonstrate positive interactions with patients, vendors, fellow employees, and supervisors
• Answer telephone courteously and promptly
• Providing appropriate information to patients
• Direct patient & facility phone calls to correct department
• Document patient interactions in EMR (electronic medical record) and forward to correct staff member or provider
• Verify and update patient demographic information. Advise billing staff if necessary
• Schedule patients
• Process patient missed appointments by rescheduling or documenting absence
• Maintain a clean and organized work area
• Communicate effectively with all clinic staff
• Ability to handle a variety of tasks simultaneously
• Prioritize tasks efficiently

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Skills:

• Personable and well spoken
• High relationship IQ
• Prioritize and organize tasks efficiently
• Handle distractions well
• Great focus and attention to detail
• Embrace new challenges with positive attitude
• Reliable (you enjoy coming to work every day!)