Patient Navigator Care Coordinator

Site: Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Patient Navigator / Care Coordinator

Make a Meaningful Difference in Patients'' Lives

Join a dedicated healthcare team committed to delivering an exceptional patient experience.

As a Patient Navigator, you''ll serve as a trusted guide for patients and families, helping them navigate the healthcare system, access critical resources, and overcome barriers to care. In this highly collaborative role, you''ll act as a key liaison between patients, providers, and community partners to ensure seamless, patient-centered care and improved outcomes.

What You''ll Do

• Advocate for patients and families, ensuring their needs, goals, and preferences are reflected in care plans.
• Serve as a primary point of contact between patients, providers, and other healthcare stakeholders.
• Coordinate appointments, services, referrals, and follow-up care across multidisciplinary teams.
• Help patients understand their care plans and support adherence to recommended treatments.
• Connect patients with valuable healthcare and community resources, including financial assistance, transportation, and support services.
• Educate patients and caregivers on medical conditions, treatment options, and self-management strategies.
• Empower patients to make informed decisions and actively participate in their healthcare journey.
• Maintain accurate documentation of patient interactions, care plans, and resource referrals.

What We''re Looking For

• Strong communication and relationship-building skills.
• Passion for patient advocacy and improving the patient experience.
• Ability to navigate complex healthcare systems and coordinate across multiple stakeholders.
• Excellent organizational skills and attention to detail.
• Experience in healthcare, care coordination, patient services, social work, case management, or a related field preferred.

Why Join Us?

• Play a vital role in improving access to care and patient outcomes.
• Work closely with a collaborative and compassionate healthcare team.
• Build meaningful relationships with patients and families.
• Make a direct impact by helping individuals successfully navigate their healthcare journey.

This role does not provide direct patient care but is instrumental in supporting patients and families through every step of their healthcare experience.

Qualifications

Qualifications:

• Bachelor's Degree in related field of study required; relevant experience can be considered in lieu of degree.

• 1+ years of patient facing, medical office or other related experience strongly preferred.

• Bilingual Spanish speaking strongly preferred.

Additional Skills for Success:

• Strong knowledge of healthcare resources, community services, and patient advocacy.

• Excellent communication and interpersonal skills.

• Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.

• Exceptional organizational and time management skills.

• Familiarity with electronic health records and case management software.

We're seeking a compassionate, resourceful professional who excels at building relationships, navigating complex healthcare environments, and helping patients access the care and support they need.

Additional Job Details (if applicable)

Schedule and Work Model

• Full-time, Monday through Friday, approximately 8am-4:30pm.

• Hybrid work model: On-site at Massachusetts General Medical Group (Staniford Street in Boston, MA) 4 days per week; remote/work from home 1 day per week.

• Remote workdays require stable, secure, quiet, compliant workspace with MGB issued equipment.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.