Patient Navigator- GI

Job Details

The primary duties of the Patient Navigator are to coordinate the care of patients in a university based outpatient specialty practice and in their research projects. The job involves working with patients, physicians and support staff to meet patient goals successfully. The primary responsibility of a patient navigator is to maintain a high degree of excellence in clinical outcomes while providing effective coordination of patient care.

Job Description

Manage the process for newly referred patients by developing and maintaining positive relationships with referring physicians.

• Triage new and established patients.
• Provide and assist with patient care which reflects a family centered approach ultimately resulting in improved care and patient/family education.
• Schedule and evaluate new and established patients in office setting.
• Ensure effective utilization of endoscopy block schedules.
• Develop and maintain effective physician/patient communication.
• Facilitate timely communication between departmental and referring physicians
• Provide clinical and administrative support to all members of the pancreaticobiliary team
• Assist patients with pre and post procedure questions to assure patient compliance and well being.
• Interact with co-workers, visitors, and other staff consistent with the core values of the University.

1. Coordinate the care of patients as directed by a physician.

2. Coordinate patient care for new patients by working closely with referring physician offices in order to provide complete medical records and radiologic images for physician review.

3. Determine, obtain, and organize pertinent records for new patient office visits, follow-up office visits, and procedures

4. Coordinate all follow up care for established patients in accordance with practice guidelines and office policy.

5. Assist in the precertification process for all patient services.

6. Assure accuracy and integrity of patient chart.

7. Triage referring physician telephone calls and assure timely and efficient response.

8. Coordinate patient appointments for office visits and procedures as directed by physician.

9. Provide courteous and thorough patient education.

10. All other duties as assigned by supervisor.

11. Follow all office policies regarding wait lists and voice messaging.

INTERNAL/EXTERNAL CONTACTS:

Physicians, clinical support staff, hospital Endoscopy staff, other hospital departments (Radiology, Lab, and Outpatient Registration), patients, referring physicians, pharmaceutical reps, and insurance companies.

____

EDUCATIONAL/TRAINING REQUIREMENTS:

HS Diploma or equivalent

EXPERIENCE REQUIREMENTS:

Experience in hospital based physician practice. .

Salary Range

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.)

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Kennedy Medical Group, Practice, PC

Primary Location Address

2211 Chapel Avenue West, Cherry Hill, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here