Patient Navigator/Medical Assistant (MA) - Long COVID

Patient Navigator

The Patient Navigator will work collaboratively with patients and all the team members to navigate the health care system so that care can be delivered effectively based on the individual patient's needs and assets. The Patient Navigator will be a point of contact for the clinic and will work with National Jewish Health, referring entities, CO-MTN (Colorado Multidisciplinary Translation Network) and patients to seamlessly coordinate care. The Patient Navigator will work with the patients, assist in connecting patients with available resources, and support the patient during clinic visits.

Essential Duties

1. Obtains, organizes and maintains patient information, clinical forms, diagnostic results, and other information to ensure that necessary information is available at the time of appointment.
2. Coordinates activities and flow of work for the assigned function or area (LongCovid Clinic).
3. Serves as a resource to staff regarding departmental/area policies, procedures and services.
4. Acts as one of the first points of contact for the clinic. Prepares and completes all required documentation in a thorough and accurate manner.
5. Works collaboratively with National Jewish Health staff and referring clinic's staff to provide seamless care and care transitions. Facilitate referral process and exchange of patient related medical records, assist in obtaining "release of information" forms.
6. Orients patients to clinic upon visit.
7. Participates in pre-clinic huddles to prepare for clinics and facilitate communication and coordination between health care team members.
8. Assists with efficiency in clinic flow and patient visits. Anticipates and plans for potential problems or issues associated with upcoming visits.
9. Maintains supplies in exam rooms and laboratory supplies to ensure uninterrupted service.
10. Performs all assigned diagnostic procedures in accordance with ATS and departmental guidelines. Document services and other care related items.
11. Works with outside vendors and patients as needed to address equipment and customer service issues. Assists with providing proper documentation to DME companies to facilitate the patients DME needs.
12. Utilizes follow-up system to assure care follow-up and coordination is accomplished.
13. Collaborates with multidisciplinary teams to assist with problem identification and resolution, cost containment issues, implementation of new services, and systems/performance measures.
14. Facilitates the development, implementation and evaluation of program or area services and initiatives.
15. Facilitates the development of practice standards and measurable outcomes based on performance evaluation and research.
16. Performs competencies (including age-specific competencies) as identified through the departmental competency program.
17. Adheres to state and federal regulations governing the disclosure of private health information.
18. Participates in the development, data collection, and analysis of team-based quality improvement projects.
19. Supports projects (research and quality improvement projects) that will contribute to improving patient-care, staff development and the mission of the institution.

Competencies

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
• Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient's safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
• Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don't have to.

Supervisory or Managerial Responsibility None

Travel None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: High school graduate or equivalent preferred. Graduate of an accredited Medical Assistant program or other medical program that meets the criteria of a medical assistant program or successful completion of an approved nurse aide training program/Certified Nursing Assistant Program.
2. Work Experience: 1 year of experience as a Medical Assistant or Certified Nursing Assistant required
3. Special Training, Certification or Licensure: CPR/BLS required; Medical Assistant or CNA certification required

Salary Range: $25.04 - $33.11

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.