Overview
The Patient Navigator, RN, Spine Health manages the patient experience: collection of treatment information, coordinates physician review of the medical history, provides patient education, facilitates triage and scheduling with spine specialists. Supports the provider team by previewing treatments and answering questions with the patient and communicating the patient status in real time with the referring physician. The Navigator, as a patient advocate, creates and maintains critical linkages between the clinical, administrative and customer service elements of care, adding value to each step in the process and enhancing the effectiveness of each treatment and spine specialist.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Licensure
Registered Nurse Required - And Certified Neuroscience Registered Nurse Preferred
Education
Bachelor's Degree Nursing Required - And Master's Degree Nursing Preferred
Experience
5 Years Nursing - Related Area Required