Patient Office Coordinator

Your future role at a glance

Location: Carmel, IN

Facility: St. Vincent Pediatric Rehab Clinic

Department/Specialty: Outpatient Pediatric Rehabilitation Services

Schedule: Day Shift | Full Time

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you'll make an impact in this role

• This patient-facing position is responsible for registration, scheduling, and clerical duties in a very active work environment.

• Secure Timely Care Authorizations: Verify insurance coverage and secure required pre-authorizations before procedures take place.

• Guide Patient Financial Transparency: Communicate directly with patients and clinical providers regarding coverage details and out-of-pocket estimates, providing clear financial guidance prior to care.

• Execute Precision Claims Submissions: Prepare and submit accurate billing claims across commercial, Medicare, Medicaid, and government payers to ensure swift, error-free reimbursement.

• Resolve Complex Billing Discrepancies: Research and reconcile unbilled or denied claims, collaborating across departments to maintain seamless revenue flow and up-to-date patient records.

What minimum requirements you'll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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