Banking Services, Call Volume, Clinical Research, Clinical Trial, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, FDA (Food and Drug Administration), Follow Through, Healthcare, Medical Equipment, Medications, Meet Sales Quota, Metrics, Organizational Skills, Patient Assessment, Patient Care, Problem Solving Skills, Regulatory Compliance, Sales, Telephone Skills, Telephone Sourcing, Telesales
DelRicht is seeking a Patient Recruitment Specialist to connect patients to our clinical trials. This is an on-site, phone-based recruiting role following up with warm leads. The right candidate will enjoy a fast-paced environment, and high-impact work. As a fast-growing organization, growth opportunity is plentiful!
Why DelRicht
Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has sustainable opportunity for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you!
Who We Are
DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.
DelRicht Research has been recognized as a Top Workplace for 2023, 2024, 2025, and 2026! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.
Patient Recruitment Specialist's Main Objective
The Patient Recruitment Specialist is responsible for connecting patients to clinical research opportunities across our site network. In this role, you will:
- Conduct compassionate outbound calls to prospective patients, screening for eligibility and interest in clinical trial opportunities
- Manage a high volume of outbound calls with precision and urgency
- Maintain working knowledge of study indications and patient requirements
- Collaborate closely with clinic and recruitment teams to meet enrollment goals for our clinical trials
Skills Needed to Win
- Required: 1+ year of professional experience in a customer-facing role
- Required: People-oriented, compassionate phone communication skills
- Required: Openness to share rotating Saturday coverage
- Preferred: Sales, call center, collections, banking, customer service, or other outbound call-heavy experience in a high-volume, metric-driven environment
- Preferred: Bachelor's degree
- Coffee drinkers preferred. Tea drinkers accepted.
The Right Candidate Will
- Be self motivated! Energetic! Positive!
- Demonstrate resilience and motivation to keep going through repetitive work and challenging calls
- Strong ownership of your own success, with the ability to self-manage and work toward goals without micromanagement
- Adaptability in a changing, fast-growing environment
- A teachable attitude and interest in continuous improvement
- Focus on providing exceptional patient care and creating a strong experience for every patient interaction
- Bring maturity, accountability, and follow-through to a fast-paced, high-volume team environment
- Believe in high quality and have a high standard of compliance and execution in daily work
- Be remarkably organized
- Be skilled at problem solving, planning and being proactive
- Accept ownership of tasks from inception through completion and assume responsibility for personal success
Compensation
- The base salary range for this role is $33,000-$40,000. Commission is paid biweekly. Average first-year earnings are approximately $46,000-$54,000, with higher earning potential for strong performers. Top performers can earn significantly more through our uncapped commission.
Job Type: Full-Time 40+ hrs
Location: New Orleans, LA
Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!
Website: www.delrichtresearch.com
Patient Testimonials: https://delrichtresearch.com/testimonials/
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.