Administrative Skills, Behavioral Health, Call Volume, Clinical Support, County Ordinances, Customer Support/Service, Electronic Medical Records, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Health Education, Information/Data Security (InfoSec), Medical Office Administration, Medical Organizations, Medical Records, Organizational Skills, Physical Therapy, Privacy Controls, Psychiatry and Mental Health, State Laws and Regulations, Telephone Skills
Rocky Mount, North Carolina
Ultimate Staffing is seeking a Patient Referral Coordinator for a busy practice in Rocky Mount!
MUST BE ABLE TO START IMMEDIATELY
Monday - Friday, 8am to 5pm.
Pay: $17-$18/hour
Essential Duties:
- Retrieves high volume of incoming calls, screens and directs to appropriate personnel or department.
- Schedules, updates, and accommodates patient preferences for patient appointments for multiple providers and departments.
- Maintains privacy of protected health information (PHI) in accordance with HIPAA
- Maintains medical and/or dental electronic records.
- Supports all clinic and clinical support areas of organization to include Medical, MAP, Health Education, Dental, Behavioral Health, Psychiatry, Physical Therapy, Charity Care, Parenting and Registration department.
- Collects payments for services and products and prepares deposits daily.
- Collects and reviews registration documents.
- Provides excellent customer service.
- Process request for external medical records.
- Welcomes on-site visitors, determines nature of business, and announces visitor to appropriate personnel.
- Orders, receives, and maintains office supplies.
- Assists in the resolution of complaints, requests, and inquiries from all patients.
- Routes incoming, outgoing mail, and correspondence, including e-mail and faxes.
- Performs other clerical duties as needed, such as filing, faxing, photocopying, and collating.
- Responds rapidly and appropriately to complaints, volatile patients, and clients; Initiates de-escalation, remedies and resolutions or elevates to appropriate leader or another staff member.
Education/Experience:
High school diploma or general education degree (GED) required. Two years referral coordinator experience in a healthcare setting required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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Ultimate Staffing Services