Patient Registrar

Axelon Services Corporation

Marlborough, MA

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JOB DETAILS

SKILLS

Administrative Skills, Auto Insurance, Bed Management, Billing, Computer Systems, Customer Support/Service, Data Entry, Data Quality, Demographics, Detail Oriented, Emergency Care, English Language, Fax Machines, Financial Analysis, Healthcare, Healthcare Customer Service, High School Diploma, Hospital, Insurance, Mail Processing, Maintain Compliance, Medical Billing, Medical Records, Medical Terminology, Microsoft Windows Operating System, Multilingual, Needs Assessment, Operations, Outpatient Care, Patient Admissions, Patient Assessment, Patient Care, Patient Education, Patient Registration, Physical Demands, Presentation/Verbal Skills, Purchasing/Procurement, Quality Assurance, Quality Management, Record Keeping, Registrar, Regulations, Safety Compliance, Team Lead/Manager, Team Player, Time Management, Typing, Worker's Compensation, Writing Skills

LOCATION

Marlborough, MA

POSTED

8 days ago

**MISC DETAILS**
*No parking fees with this location
*Not Temp to Perm
*Dress code - Dress code is business casual or scrubs (no crocs or open toed shoes)
*Interviews are via teams - Manager is OOO on vacation and will not be available to review candidate submittals or schedule interviews until after 5/8*

**EDUCATION REQUIREMENTS**
Required: High school diploma or GED
Preferred: Associate degree or certificate in a healthcare-related field

**EXPERIENCE REQUIREMENTS**
23 years of experience in Patient Registration or Hospital Admissions required
Experience with EPIC required
Strong data entry skills with high attention to detail
Proficiency with Windows-based computer systems and navigation
Excellent customer service skills (verbal and written) with both internal and external customers
Ability to work in a high-volume, team-oriented environment
Strong English speaking, reading, and writing skills
Experience in hospital admissions, insurance verification, billing, scheduling, or healthcare customer service
Knowledge of medical terminology
Preferred: Bilingual speaking, reading, and writing skills

**SCHEDULE & WORK HOURS**
This position is primarily scheduled for 3:00 PM to 11:30 PM; however, flexibility is required to support additional shifts, including 7:00 AM to 3:30 PM and 9:30 AM to 6:00 PM, Monday
through Sunday, based on departmental needs. Work hours may vary slightly depending on operational requirements.
Must be available to work every other weekend
Holiday coverage required (potentially every other holiday)
Initial training (first 34 weeks) will require availability across varying shifts
EPIC training will be conducted onsite in Worcester for the first two weeks (8:00 AM 4:30 PM)

**POSITION OVERVIEW**
Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, the Patient Registration Specialist performs a variety of complex duties related to patient registration. This role is essential in ensuring accurate patient information, seamless coordination of services, and a positive patient experience.

**MAJOR RESPONSIBILITIES**
Accurately collect and enter patient demographic, insurance, and related information into the registration/scheduling system; ensure all required documentation and signatures (e.g., HIPAA, Consent to Treat) are completed
Verify insurance coverage and ensure all pre-authorizations, pre-certifications, and referrals are obtained prior to services; resolve discrepancies as needed
Verify workers compensation and automobile insurance coverage when applicable
Schedule and register appointments for Radiology, Lab, and ancillary services
Complete Emergency Department registrations, including demographic and insurance collection
Coordinate multiple services to support patient care needs
Collect patient financial responsibilities, including copays, deductibles, coinsurance, self-pay balances, and other applicable payments
Perform Surgical Day admissions and manage bed control, transfers, discharges, and admissions
Provide patients with preparation instructions for scheduled procedures and services
Assess patient financial needs and refer to financial counseling as appropriate
Perform clerical duties such as retrieving records, faxing, typing, transcribing, managing messages, and mailing materials
Maintain accurate records, logs, and files
Complete online death certificate registry processes
Secure and manage patient valuables
Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing
Additional Responsibilities
Adhere to departmental policies, procedures, and objectives
Participate in meetings, training sessions, and professional development activities as required
Support quality improvement initiatives in daily operations
Maintain compliance with health and safety regulations
Promote a respectful, inclusive, and professional work environment
Maintain regular, reliable attendance
Perform other related duties as assigned

**WORK ENVIRONMENT & PHYSICAL DEMANDS**
This position involves moderate work performed indoors in a hospital outpatient and Emergency Department environment.

About the Company

Axelon Services Corporation

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