Patient Registrar Radiology

Job Summary and Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Ensures a professional and responsive atmosphere by greeting patients, visitors, staff, and physicians promptly and courteously. Refers to each individual by name when appropriate. Screens individuals by requesting to see identification or visitor pass.
• Collects complete demographic and financial data at the time of registration. Accurately enters information into hospital information system. Obtains copies of insurance cards, physician orders, referrals and authorizations.
• Obtains required signatures on all paperwork. Includes registration, conditions of admission, advanced beneficiary notices. Explains to patients what is being signed.
• As necessary, determines requirements of the insurance carriers for specific procedures. Work to obtain prior authorization, eligibility information. Work with patient financial advisors as resources. Verifies insurance benefits on all assigned scheduled admissions and outpatient services, at least 3 days prior to date of service when possible, by using electronic verification systems or by contacting payers directly, to determine the level of insurance coverage and documents accurately in the system. Verifies insurance benefits on all urgent/emergent admits within 24 hours of service (or next business day) by using electronic systems or by contacting the payer.
• Schedules radiologic exams according to department procedures. Use computer online scheduling module. Demonstrate ability to schedule, reschedule, update and cancel exams. Collect all necessary clinical information for procedure. Verifies patient liabilities with payers during the preregistration, where possible
• Provides appropriate exam preparation materials to patients and physician offices per department protocol.

Job Requirements

Required

• High School Diploma/GED
• Two (2) years general clerical experience in a clinical/hospital environment in the last five (5) years, preferably in an Admitting/Registration Department or Radiology Department

Preferred

• Cerner experience

Where You'll Work

Founded in 1950, Dignity Health - Sequoia Hospital is a 208-bed, acute care, nonprofit hospital located in Redwood City, California. Serving over 50,000 patients annually, the hospital offers a full complement of services including heart care, stroke care, and a birthing center. Additionally, Sequoia Hospital has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and recently was awarded the AMA/ASA's Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital's commitment to providing the best stroke care. It was recently named a Leapfrog 2025 Top General Hospital.

One Community. One Mission. One California