Patient Registration Clerk-Parkside(DC)

Patient Registration Clerk

Job Title: Patient Registration Clerk

Location: Washington, DC

Organization: Unity Health Care

Employment Type: Full-Time

About Unity Health Care

Unity Health Care provides primary health care services to underserved patients throughout Washington, DC. As a federally qualified health center, Unity is committed to providing accessible, high-quality health care to traditionally underserved communities. Our team is dedicated to creating a safe, welcoming, and respectful environment for every patient.

Position

The Patient Registration Clerk serves as an essential member of the health center team, supporting patient registration, appointment scheduling, and front-desk operations. Under the supervision of the Health Center Director, this position serves as a primary point of contact for patients and helps ensure an efficient, professional, and positive patient experience.

Summary

The Patient Registration Clerk performs patient registration and appointment scheduling functions, assists patients with completing paperwork and understanding clinic procedures, and answers and directs telephone calls. The position serves as a liaison between patients, teammates, and staff while maintaining a professional and confidential working environment.

The successful candidate will demonstrate strong customer service, communication, organization, attention to detail, and sound judgment. The ability to work effectively with individuals from diverse backgrounds and to manage multiple responsibilities in a fast-paced health care environment is essential.

Key Responsibilities

• Control the flow of patients in and out of the clinic.
• Perform patient registration functions, including insurance verification and updating demographic and emergency contact information.
• Serve as a receptionist and liaison between patients, teammates, and staff.
• Review patient-related forms for accuracy and completeness and assist patients when necessary.
• Schedule appointments, record appointment information, and effectively communicate appointment details to patients.
• Maintain accurate patient files and databases.
• Measure key metrics important to advanced access.
• Maintain a clean, organized, safe, and professional working environment.
• Answer and appropriately direct telephone calls.
• Assist trained staff as needed to support efficient clinic operations.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• One year of experience in an office setting, preferably in a medical office.
• Strong customer service skills.
• Knowledge of medical terminology and health insurance.
• Basic knowledge of health insurance plans, including Medicare and Medicaid, preferred.
• Strong oral, written, and telephone communication skills.
• Are you bilingual in English and Spanish? Preferred.
• Ability to work independently and in a team-oriented environment.
• Ability to interact effectively with individuals from diverse ethnic and cultural backgrounds and with varying needs.
• Basic computer skills.
• Typing speed of 40 words per minute preferred.
• Strong attention to detail, organization, and communication skills.

Why Join Unity?

Join Unity Health Care and make a meaningful difference in the lives of patients and families throughout Washington, DC. As part of our mission-driven team, you will contribute to improving access to quality health care for underserved communities.

Unity provides an opportunity to work in a collaborative, diverse, and patient-centered environment where every team member contributes to our mission and the delivery of exceptional patient care.