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Patient Registration Rep

IMCS Group Inc

Grand Blanc, MI

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JOB DETAILS
SKILLS
Computer Skills, Credit and Collections, Customer Relationship Management (CRM), Customer Support/Service, Hospital, ICD-10, Insurance, Medical Office, Medical Terminology, Medicine, Microsoft Office, Microsoft Product Family, Patient Admissions, Patient Registration, Standard Operating Procedures (SOP)
LOCATION
Grand Blanc, MI
POSTED
23 days ago
Job Summary: -Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. -Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. -Advocates on the caller/customer behalf to ensure their needs are met. -Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Required Skills & Experience: -One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting. -Strong computer skills and working knowledge of Microsoft Office products. -Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. -Must be willing to be on your feet for long periods and able to instruct others. -Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Preferred Skills & Experience: -EPIC training/experience. -Insurance payor systems experience. -ICD-10 medical terminology experience.

About the Company

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IMCS Group Inc

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