Computer Skills, Credit and Collections, Customer Relationship Management (CRM), Customer Support/Service, Hospital, ICD-10, Insurance, Medical Office, Medical Terminology, Medicine, Microsoft Office, Microsoft Product Family, Patient Admissions, Patient Registration, Standard Operating Procedures (SOP)
Location: Grand Blanc, MI
Duration: 6+ months (Possible extension)
Shift: 12-hour shift, 3-days a week; every other weekend ***Shift times available:*** 6:00pm - 6:30am
Job Summary:- Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
- Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
- Advocates on the caller/customer behalf to ensure their needs are met.
- Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
Education:Required Skills & Experience:- One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
- Strong computer skills and working knowledge of Microsoft Office products.
- Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/nonclinical staff.
- Must be willing to be on your feet for long periods and able to instruct others.
- Ability to perform a variety of tasks in a fast paced environment with frequent interruptions.
Preferred Skills & Experience:- EPIC training/experience.
- Insurance payor systems experience.
- ICD10 medical terminology experience.
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Integrated Resources, Inc