Job Description
Our client, a Healthcare company, is looking for a Patient Registration Representative for their Fountain Valley, CA location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center.
- It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy.
- The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.
- The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits.
- The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services.
- The Registration Representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer.
- Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.
- Communicates effectively in written and verbal form.
- Adheres to department policy of using two patient identifiers.
- Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
- Ensures all registration forms are complete, signed, and scanned.
- Enters notes in Epic as required.
- Provides excellent customer service using Simply Better and AIDET principles.
- Collects and posts payments timely and accurately.
- Immediately drops payment in safe or cash drawer.
- Maintains registration accuracy rate of 95% or better.
- Monitors and manages work queues.
- PBX: answers calls timely, professionally, and routes calls appropriately.
Requirements:
- Ability to understand and follow all emergency codes and alarm paging protocols.
- Ability to be at work and be on time.
- Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities).
- Ability to interact in a positive and constructive manner.
- Ability to prioritize and multitask.
- General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima.
- General computer skills required including electronic medical record and Microsoft Office.
- Knowledge of medical terminology.
- One to two (1-2) years Medical Office/Admitting/Registration or equivalent healthcare experience preferred.
- Bi-lingual (English/Spanish, or English/Vietnamese) preferred.
- High school graduate preferred.
- Medical Terminology related course or certificate preferred.
- Languages: English( Speak, Read, Write )
- Skills:
- Computer Data Entry
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Fountain Valley, CA |
| Industry | Management Consulting Services |
| Salary | $20–$25 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Best Practicesunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Demographicsunmatched
- Electronic Medical Recordsunmatched
- English Languageunmatched
- Epic Systemsunmatched
- Establish Prioritiesunmatched
- Financial Managementunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Health Maintenance Organization (HMO)unmatched
- Health Planunmatched
- Healthcareunmatched
- High School Diplomaunmatched
- Insuranceunmatched
- Medi-Calunmatched
- Medical Billingunmatched
- Medical Officeunmatched
- Medical Office Administrationunmatched
- Medical Terminologyunmatched
- Medical Treatmentunmatched
- Medicareunmatched
- Microsoft Officeunmatched
- Multilingualunmatched
- Multitaskingunmatched
- Outpatient Careunmatched
- PBX (Private Branch eXchange)unmatched
- Patient Careunmatched
- Patient Registrationunmatched
- Patient Safetyunmatched
- Performance Managementunmatched
- Preferred Provider Organization (PPO)unmatched
- Spanish Languageunmatched
- Strategic Planningunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Vietnamese Languageunmatched
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