Our Client, a Healthcare organization, is looking for a Patient Registration Representative for their Fountain Valley, CA location.
Responsibilities:
Demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy.
Support strategic plan and participate in and advocate performance improvement/patient safety activities.
Completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits.
Obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services.
Collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer.
Excellent customer service must be maintained with all patients, visitors, clinicians, and coworkers.
Communicates effectively in written and verbal form.
Adheres to department policy of using two patient identifiers.
Avoids HIPAA violations by choosing correct MRN and interviews, registers, and preregisters patients timely and accurately in Epic.
Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
Provides excellent customer service using Simply Better and AIDET principles.
Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
Maintains registration accuracy rate of 95% or better.
Monitors and manages work queues.
PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
Requirements:
General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima.
General computer skills required including electronic medical record and Microsoft Office.
One to two (1-2) years Medical Office/Admitting/Registration or equivalent healthcare experience preferred.
Bi-lingual (English/Spanish, or English/Vietnamese) preferred.
H.S. Diploma or equivalent
Medical Terminology related course or certificate preferred.