Patient Registration Representative

Our Client, a Healthcare organization, is looking for a Patient Registration Representative for their Fountain Valley, CA location.
 
Responsibilities:

• Demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy.
• Support strategic plan and participate in and advocate performance improvement/patient safety activities. 
• Completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits.
• Obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services.
• Collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer.
• Excellent customer service must be maintained with all patients, visitors, clinicians, and coworkers.
• Communicates effectively in written and verbal form.
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and interviews, registers, and preregisters patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
• Provides excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
• Maintains registration accuracy rate of 95% or better.
• Monitors and manages work queues.
• PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.

• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima.
• General computer skills required including electronic medical record and Microsoft Office.
• One to two (1-2) years Medical Office/Admitting/Registration or equivalent healthcare experience preferred.
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred.
• H.S. Diploma or equivalent
• Medical Terminology related course or certificate preferred.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

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