Accounts Receivable, Billing, Co-Payments, Communication Skills, Computer Skills, Credit Cards, Customer Relations, Customer Support/Service, Demographics, Electronic Medical Records, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, High School Diploma, Information/Data Security (InfoSec), Insurance, Interpersonal Skills, Past Due Accounts, Patient Registration, Reconciliation, Regulations, Search Engines, Telemedicine, Telephone Skills, Time Management
Job Summary:
The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.
Essential Functions/Responsibilities:
- Entering patient demographic and insurance information accurately.
- Registering telemedicine patients through the electronic medical record (EMR) system.
- Serving as the primary contact between patients and the medical personnel.
- Greeting patients upon arrival with a friendly demeanor and helpful attitude.
- Confirming insurance eligibility.
- Collecting co-pays and balances due at the time of registration.
- Reconciling payments at the end of each shift.
- Addressing accounts that are past due at the time of registration.
- Answering incoming phone calls and forwarding to the appropriate parties.
- Interpreting billing statements.
- Posting incoming Account Receivables payments.
- Participating in mandatory trainings and attending staff meetings.
- Assisting in the duties required to properly open and close the building to receive patients.
- Faxing and/or emailing confirmed lab results to the appropriate parties.
- Requesting pre-authorization of credit cards.
- Setting up installment payment plans.
- Practicing and promoting positive customer and peer relations.
- Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift).
- Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken.
Knowledge, Skills, and Abilities:
- Computer literacy (log in, log out, search engines, etc.)
- Knowledge of electronic medical record (EMR) systems
- Strong telephone and in-person communication skills
- Outstanding customer service and interpersonal skills
- Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations
Required Education/Experience:
- High School Diploma or GED required
- Ability to type 40 WPM with 90% accuracy
- One year experience in patient registration (preferred)
- One year experience with health insurance (preferred)