Patient Registration Supervisor

Bargaining Unit: Non Represented - Supervisor

Rate of Pay: $79,040 annually + DOE

• Supervises day-to-day operations of assigned teams ensuring that workflows, schedules and processes are effective and produce desired results.
• Maintains professional and effective communications with all TFHS staff.
• Ensures team leads coordinate shift assignments of Registration staff. Ensures duties are accomplished in absence of team leads.
• Develops, promotes and monitors excellence in the delivery of customer service.
• Contributes to initial probationary and annual performance evaluations as assigned.
• Participates in hiring, coaching and counseling of staff.
• Participates in Process Improvement programs as requested.
• Oversees supply inventory and ordering for the department.
• Assumes responsibility for department functions in the absence of the Director.
• Develops and maintains employee work schedules ensuring that adequate coverage is provided at all times. If necessary, works shifts not covered by staff.
• Provides input to department annual operating and capital budget planning.
• Performs all essential job duties of assigned staff as needed.
• Provides clear and complete direction, both in written and verbal communications to staff in order to provide them with clear expectations.
• Requires that employees are accountable for accurate and timely completion of their job duties.
• Completes daily cash deposits and ensures proper cash handling procedures are followed.
• Ensures Patient Access Training and Quality Assurance Program is effective, consistent, engaging, and in alignment with department standards.
• Monitors Key Performance Indicators (KPI’s) in the form of scorecards identifying trends and outliers.
• Maintains industry standard registration and training knowledge. Implements new strategies as needed.
• Supports team in acting as registration Electronic Health Record (EHR) subject matter experts for the District.
• Supports team in registration account corrections.
• Compiles statistical reports as requested.
• Works with other departments to accomplish shared goals as needed including training, quality assurance, reporting, and Process Improvement.
• Promotes a positive and supportive team dynamic built on empathic communication principles.
• Encourages staff resiliency and development through training and teamwork.
• Demonstrates a creative approach to problem solving.
• Demonstrates leadership and professional growth.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

• Within 6 months of hire into job

• Minimum 2 years of experience in a healthcare environment, preferably in Patient Access.
• Minimum 1 year of Supervisory or Lead experience.

• Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM)
• EPIC experience