Patient Registry Representative

Job Overview:

Pay Range: $18.81hr - $23.81hr

Requirement/Must Have:

• Strong computer proficiency and technical aptitude.
• Excellent data entry and administrative skills.
• High attention to detail and accuracy.
• Strong organizational and time management skills.
• Effective written communication skills.
• Ability to work independently in a fast-paced environment.
• Self-motivated and dependable.
• Associate's degree or equivalent in a related field.
• 2-4 years of experience required.

• Gather and verify patient data and perform data entry.
• Collect missing information from external customers including hospital staff and doctor offices.
• Review and evaluate patient and event information received, gathering additional data to determine if events should be forwarded to the Complaint Department.
• Perform peer auditing of Implant Patient Registry (IPR) data.
• Sort and organize incoming mail by date.
• Print and mail Implant Patient ID cards.
• Respond and answer basic patient registry questions.
• Participate in projects and identify potential improvement opportunities to optimize processes for supervisor review.
• Develop a solid understanding of team processes and systems within the first 90 days.
• Achieve proficiency in handling standard workflows independently.
• Contribute to backlog reduction and productivity goals.

• Experience in healthcare, biotechnology, or other regulated industries.
• Familiarity with medical terminology.
• Previous experience in office administration or customer service.

• Ability to type 55 wpm accurately.
• Proficiency in MS Office Suite.
• Strong verbal and written communication skills.
• Excellent interpersonal relationship skills.
• Knowledge of complaint, HIPAA, and GDP regulations.
• Basic knowledge of medical terminology.
• Good problem-solving skills.
• Ability to manage confidential information with discretion.
• Ability to interact professionally with internal customers.
• Ability to work in a team environment, including inter-departmental teams.
• Ability to provide feedback in a professional, direct, and tactful manner.

• Associate's degree or equivalent in a related field.
• 2-4 years of relevant professional experience.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities