Patient Relations Assistant/OnCall--Chandler Emergency Department

Posting Details

Posting Details

Job Title Patient Relations Assistant/OnCall--Chandler Emergency Department Requisition Number DU14576 Department Name H3020:Admitting and Registration Services Work Location Lexington, KY Salary Range 16.20 Type of Position Staff Position Time Status On Call Required Education

High School/GED

Required Related Experience

3 1/2 years of related education/experience perferred but not required.

Required License/Registration/Certification

N/A

Physical Requirements

Requires periods of sitting, standing, and walking. May require lifting/pushing/carrying objects up to 15 pounds.

Shift

Shifts are generally 12.5 hours (work 3 shifts a week) but can work reduced hours if requested.

Shifts available:

6:45a-7:15p

10:45a-11:15p

6:45p-7:15a

Hires will be cross-trained for Chandler, Good Samaritan, ED OB and EmPATH ED Registration areas.

On-call staff may have the opportunity to advance to a full time position if desired. On-call positions is a great way to get your foot in the door at UKHC ED Registration Department. Possibilities are unlimited.

Job Summary

Position includes the following:

• Arriving and Updating/Registration of Emergency Department patients
• Copay/payment collection at time of service
• Customer Service

Skills / Knowledge / Abilities

High level of keyboarding accuracy and attention to detail. Ability to maintain calm during stressful situations and provide excellent customer service. Ability to effectively prioritize work. Must have schedule flexibility.

Does this position have supervisory responsibilities? No Preferred Education/Experience

Prior patient registration experience preferred. Customer service background such as retail, call center, hospitality, etc., also very helpful.

Deadline to Apply 05/28/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How much direct experience do you have using a computer (e.g. keyboarding, data entry, and e-mail)?

• None

• More than 0, up through 2 years

• More than 2 years, up through 3 years

• More than 3 years, up through 5 years

• More than 5 years

• • How many years of paid work experience do you have in a customer service position?

• None

• More than 0, through 1 year

• More than 1 year, through 3 years

• More than 3 years, through 5 years

• More than 5 years

• • Which of the following best describes your years of experience in patient registration?

• None

• More than 0, less than 1 year

• More than 1 year, less than 2 years

• More than 2 years, less than 3 years

• More than 3 years

• • Describe how your skills and experience make you a good fit for this position.

(Open Ended Question)

Applicant Documents

Required Documents

Optional Documents

• Resume
• Cover Letter