Patient Relations Assistant/UKHC

Posting Details

Posting Details

Job Title Patient Relations Assistant/UKHC Requisition Number RE55285 Working Title Patient Relations Assistant/UKHC Department Name MD100:DENTAL GROUP CLINICAL PRACTICE Work Location Lexington, KY Grade Level 06 Salary Range $16.20-24.82/hour Type of Position Staff Position Time Status Full-Time Required Education

HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

3.5 yrs

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift

Monday - Friday, Day Shift; primarily 8:00 am - 5:00 pm (40 hrs/wk); other hours/schedule as needed

Job Summary

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone.

This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

Skills / Knowledge / Abilities

The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 08/05/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Please choose the answer that best describes your paid employment experience working with patient registration, checking patients in or checking out.

• None

• More than 0, up through 1 year

• More than 1 year, up through 2 years

• More than 2 years, up through 3 years

• More than 3 years

• • How many providers have you worked for at one time in a dental/medical officer?

• None

• 1

• 2

• 3-4

• 5-10

• 11+

• • Please indicate your years of experience working in a medical office or clinic setting.

• None

• More than 0, through 1 year

• More than 1 year, through 3 years

• More than 3 year, through 5 years

• More than 5 years

• • How many years of paid work experience do you have in a customer service position?

• None

• More than 0, through 1 year

• More than 1 year, through 3 years

• More than 3 years, through 5 years

• More than 5 years

• • Please describe a time when you had an angry, frustrated patient and how you approached and resolved the patient's issue.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter