Business Administration, Communication Skills, Contact Management, Customer Support/Service, Health Education, Healthcare, Healthcare Administration, Hospital, Interpersonal Skills, Medical Record System, Medical Records, Medicine, Microsoft Excel, Microsoft Office, Microsoft Product Family, Microsoft Word, Multilingual, Organizational Skills, Patient Care, Patient Registration, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Public/Media/Press/Analyst Relations, Social Sciences, Spanish Language, Writing Skills
Northside Hospital is award-winning state-of-the-art and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Processes complaints and concerns brought forward by patients, families, and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Provides direct intervention with staff, patient, family conflict, acts as internal and external resource for referrals to meet customers needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances.
The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.
Required Qualifications
- High School diploma or equivalent education
- GED or post-secondary education
- Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
- Ability to type a minimum of 30 words per minute
Preferred Qualifications
- Associates with a Bachelors or Masters Degree in Social Science, Business Administration, Health Administration, Education, or related field
- Demonstrated knowledge and skill with the Microsoft Office Suite application, specifically Microsoft Word, Microsoft Excel, and Microsoft Teams
- Functional knowledge of patient registration, electronic health record, and other patient information software applications
- Bilingual (Spanish preferred)
- Strong interpersonal, organizational, and customer service skills
- Excellent written and oral communication skills
- Strong problem-solving skills and ability to work independently