Overview:
The Patient Relations Specialist, RN serves as a liaison between customers, patients and/or their families and WakeMed Health & Hospitals to align personnel and resources to best meet the patient's real-time needs. The Specialist will also work retrospectively to address complaints/grievances received post-discharge and attempt to make service-recovery as well as foster process improvement based on patient concerns. The Specialist will role-model Wake Way behaviors while assisting in the design and implementation of initiatives that help promote a culture of patient-centered care which emphasizes excellent service, communication and compassion. The Specialist represents the voice of the patient and collaborates with departmental managers, directors and staff to ensure that all patient experiences embody the highest degree of service and quality of care.
Department Description:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.