Administrative Management, Administrative Skills, Co-Payments, Computer Systems, Customer Relations, Healthcare, High School Diploma, Insurance, Medical Terminology, Multitasking, Office Management, Organizational Skills, Patient Assessment, Patient Charts, People Management, Presentation/Verbal Skills, SOAP Notes, Writing Skills
JOB TITLE: Front/Back Office Coordinator
SUPERVISION RECEIVED: Direct supervision from Practice Administrator and Office Supervisor.
GENERAL SUMMARY OF DUTIES:
- Greet patients upon arrival and check patients in on a daily basis.
- Collect all co-pays from patients if applicable.
- Obtain photo ID and insurance card to be scanned into system.
- Check patients out as needed to assist with patient flow.
- Prepare deposits.
- Prepare end of day batch sheet.
- Prepare encounters and SOAP notes for the following business day.
- Create new patient chart in SOAP upon patients arrival.
- Send all paperwork to appropriate departments via inter-office mail.
- Book appointments in HST system when applicable.
- Confirm appointments for the following business day.
- Assist with office duties that can be performed at the check in desk.
- Assist with maintaining a pristine office.
- Maintain a neat and clean work environment.
ESSENTIAL FUNCTIONS:
- Must arrive prior to start time in order to become situated before patients arrival.
- Perform all office duties required.
EDUCATION:
- High School Diploma, with 1-2 years experience in healthcare background.
KNOWLEDGE:
- Knowledge of clinic policies and procedures.
- Knowledge of computer systems, programs.
- Knowledge of medical terminology.
SKILLS:
- Must be able to multi - task.
- Must be able to express compassion and kindness to patients calling and being seen in the office.
- Must maintain a professional and upbeat attitude.
- Skill in written and verbal communication and customer relations.
ABILITIES:
- Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients.
PHYSICAL/MENTAL DEMANDS:
- Requires sitting and standing associated with a normal office environment.
ENVIRONMENTAL/WORKING CONDITIONS:
- Normal busy office environment with much patient contact.
- Occasional evening or weekend work.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.