Patient Representative I - Louisville

Cincinnati Children’s Hospital
  • Hawaii
    19 days ago

    Job Description

    Primary Location

    Louisville HI

    Department

    Western Kentucky Cardiology

    Shift

    Day (United States of America)

    Schedule

    Full time

    Weekly Hours

    40

    FTE

    1

    Employee Status

    Regular


     

    *Expected Starting Pay Range

    $17.49 - $20.99

    *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.


     

    JOB RESPONSIBILITIES

    • Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.

    • Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

    • HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.

    • Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)

    • Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

    JOB QUALIFICATIONS

    • High school diploma or equivalent

    • No directly related experience

    About Us

    At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

    Cincinnati Children's is: 

     We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

    Comprehensive job description provided upon request.

    Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

    Numbers & Facts

    LocationHawaii
    Websitecincinnatichildrens.org/news/release/2024/us-news

    Skills

    • American Nurses Credentialing Center (ANCC)unmatched
    • Artificial Intelligence (AI)unmatched
    • Customer Support/Serviceunmatched
    • HIPAA (Health Insurance Portability and Accountability Act)unmatched
    • Health Information Managementunmatched
    • Hospitalunmatched
    • Medical Recordsunmatched
    • News Reportingunmatched
    • Patient Careunmatched
    • Patient Registrationunmatched
    • Patient Safetyunmatched
    • Problem Solving Skillsunmatched
    • Regulationsunmatched
    • Resolve Customer Issuesunmatched

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