Patient Representative

Location: Kansas City, MO, 64116

Job Summary

We are seeking a compassionate and detail-oriented Patient Representative to join our healthcare team in Kansas City, MO. The ideal candidate will serve as a liaison between patients and healthcare providers, ensuring a positive patient experience by addressing inquiries, resolving concerns, and facilitating communication.

Key Responsibilities

• Greet and assist patients upon arrival, providing information and guidance as needed.
• Answer patient inquiries via phone, email, or in-person promptly and professionally.
• Schedule and confirm patient appointments, coordinating with medical staff and departments.
• Assist patients with completing necessary forms and documentation.
• Address patient concerns and complaints, escalating issues to appropriate personnel when necessary.
• Maintain accurate patient records and update information in the healthcare system.
• Collaborate with healthcare providers to ensure seamless patient care and communication.
• Educate patients about hospital policies, procedures, and available services.
• Support billing and insurance inquiries by directing patients to the appropriate departments.

Qualifications

• High school diploma or equivalent; Associate’s degree or higher preferred.
• Previous experience in a healthcare or customer service role is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems and patient management software.
• Ability to work effectively both independently and as part of a team.

Work Environment

This position is based in a healthcare facility in Kansas City, MO. The role requires frequent interaction with patients, healthcare providers, and administrative staff in a fast-paced environment.