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Patient Representative MHB

Catholic Health System

Buffalo, NY

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JOB DETAILS
SKILLS
Communication Skills, Computer Skills, Establish Priorities, Healthcare, Hospital, Language Interpreter, Leadership, Microsoft Access Database, Microsoft Excel, Microsoft Word, Multitasking, Nursing, Organizational Skills, Primary Care, Problem Solving Skills, Quality of Care, Registered Nurse (RN), Resolve Customer Issues, Willing to Travel
LOCATION
Buffalo, NY
POSTED
8 days ago

Facility: Mercy Hospital of Buffalo

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours: 7:30am to 3:30pm

Summary:

The role of Patient Advocate is to act as a liaison between the hospital and its associates and the patient and/or family. The function is to manage all patient/family and or staff complaints related to quality-of-care issues. Advocating for the patient and family in relationship to perceived concerns or compliments from care and treatment while a patient at a Catholic Health entity. The patient advocate will be the liaison between the patient and the respective hospital. The Patient Advocate is also responsible for demonstrating Catholic Health Core Values in daily interactions with the communities that we serve. The Patient Advocate will also be responsible for language line and ensuring a robust program around communication services for our patients who need interpreter services.

Responsibilities:

EDUCATION

  • Bachelor's of Science Degree in Nursing or related health care field

EXPERIENCE

  • Three (3) to five (5) years' experience working with people in a professional capacity
  • Previous RN experience a plus
KNOWLEDGE, SKILL AND ABILITY

  • Listening and communication skills, tact/discretion
  • Flexibility, in formal leadership skills
  • Confidentiality and patience
  • Problem solving skills
  • Maturity, ability to manage stress
  • Ability to balance objectively with empathy and sensitivity
  • Ability to remain focused and follow a problem to resolution
  • Tenacity
  • Computer skills: Microsoft Word, Excel and Access
  • Organizational skills
  • Able to handle multiple tasks simultaneously, prioritizing
WORKING CONDITIONS:
  • The majority of time is spent communicating with patients and families and problem solving
  • The role does require travel to other CHS facilities to attend meetings and for the purpose of training & in servicing
  • Occasionally, the role requires travel to primary care sites for complaint investigation or resolution
ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs

About the Company

C

Catholic Health System

Catholic Health is dedicated to developing an exceptional workforce focused on a culture of inclusiveness and integrity that values diversity.  Located in Buffalo, NY, Catholic Health is a non-profit healthcare system that provides care to Western New Yorkers across a network of hospitals, primary care centers, imaging centers, and several other community ministries. Our mission sets us apart. It's the human side of healthcare – the touch, smile or comforting word that can help make your healthcare experience better. It's treating all people with respect and dignity, and providing comfort in times of greatest need.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1998
WEBSITE
http://www.chsbuffalo.org

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