Patient Representative Trainer

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties

• New employee orientations-introduction to Company, handbook, benefits, dress code, etc.
• Present OSHA and HIPPA training
• Train on Practice Management Systems
• Teaches employees Microsoft Applications
• On-site training with designated new hires
• Follow-up and/or retraining employees as necessary
• Tasked to assess employee knowledge and comprehension of office flow, procedures, and protocol
• Prepare a training plan with Managers and District Managers as requested
• Conduct training and re-training of existing employees as well as follow-ups as requested
• Organize and create training materials for protocols, procedures, Providers, and location change

Minimum Requirements

• Excellent computer skills
• Proficiency in a multitude of computer applications
• Flexibility required to travel amongst all Care Centers including overnights where hotels will be provided

Additional Skills/Competencies

• Excellent verbal and written communications
• Ability to effectively communicate and train all levels of employees

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Excelsia injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.