Sign upLog in

Patient Responsibility Coordinator

Ultimate Staffing Services

Roseville, Minnesota

Apply
JOB DETAILS
SALARY
$58,000–$65,000
SKILLS
Billing, Communication Skills, Consulting, County Ordinances, Credit and Collections, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Durable Medical Equipment, Electronic Medical Records, English Language, Financial Management, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Customer Service, Healthcare Providers, Home Care, Insurance, Maintain Compliance, Medicaid, Medical Billing, Medical Record System, Medicare, Metrics, Microsoft Office, Multilingual, Multitasking, Organizational Skills, Problem Solving Skills, Process Improvement, Salesforce.com, Short Messaging Service (SMS), Spanish Language, State Laws and Regulations, Team Player, Work From Home
LOCATION
Roseville, Minnesota
POSTED
Today

Patient Responsibility Coordinator (Bilingual Spanish Preferred)

Location: Onsite during contract, then Hybrid
Schedule: Monday-Friday | 8:00 AM - 4:30 PM CST (flexible start, not before 8 AM)
Type: Full-Time | Contract-to-Hire (conversion at 720 hours)
Pay: $58,000 - $65,000 annually

About the Role

We're seeking a Patient Responsibility Coordinator (Bilingual Spanish/English) to support patients, families, and clinicians through the insurance and benefits process. In this role, you'll act as a trusted resource-helping explain coverage, out-of-pocket costs, and financial responsibility in a clear, supportive way.

This is a customer-focused, non-collections role ideal for someone with experience in healthcare customer service, insurance navigation, benefits verification, or revenue cycle.

What You'll Do

  • Serve as a primary contact for patients, caregivers, and healthcare providers
  • Explain insurance benefits, deductibles, coinsurance, and patient responsibility
  • Provide financial guidance and available options/resources (no collections)
  • Communicate via phone, email, SMS, and chat
  • Partner with internal teams across billing, insurance verification, and operations
  • Document interactions in CRM systems (Salesforce), EMR/EHR tools
  • Ensure compliance with HIPAA and healthcare privacy standards
  • Track customer interactions, key metrics, and service outcomes
  • Identify opportunities for process improvement and enhanced customer experience

What You Bring

  • 2+ years of healthcare customer service, patient support, or insurance coordination
  • Experience with medical insurance, benefits verification, claims, or revenue cycle
  • Ability to clearly explain coverage and out-of-pocket costs
  • Bilingual Spanish/English strongly preferred
  • Strong skills in communication, problem-solving, and multitasking
  • Experience with Salesforce, EMR/EHR systems, and Microsoft Office

Bonus Experience

  • Durable Medical Equipment (DME) or home health
  • Medicare, Medicaid, and commercial plans
  • Prior authorization, eligibility verification, or medical billing

Why This Role

  • Make a real impact supporting patients and families
  • Join a collaborative, growth-focused team
  • Enjoy hybrid flexibility with a path toward remote work
  • Build expertise in insurance operations and patient experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

About the Company

U

Ultimate Staffing Services

Resume Resources

Free Resume TemplatesFree Resume Builder