Patient Responsibility Coordinator

Patient Responsibility Coordinator (Bilingual Spanish Preferred)

Location: Onsite during contract, then Hybrid
Schedule: Monday-Friday | 8:00 AM - 4:30 PM CST (flexible start, not before 8 AM)
Type: Full-Time | Contract-to-Hire (conversion at 720 hours)
Pay: $58,000 - $65,000 annually

About the Role

We're seeking a Patient Responsibility Coordinator (Bilingual Spanish/English) to support patients, families, and clinicians through the insurance and benefits process. In this role, you'll act as a trusted resource-helping explain coverage, out-of-pocket costs, and financial responsibility in a clear, supportive way.

This is a customer-focused, non-collections role ideal for someone with experience in healthcare customer service, insurance navigation, benefits verification, or revenue cycle.

What You'll Do

• Serve as a primary contact for patients, caregivers, and healthcare providers
• Explain insurance benefits, deductibles, coinsurance, and patient responsibility
• Provide financial guidance and available options/resources (no collections)
• Communicate via phone, email, SMS, and chat
• Partner with internal teams across billing, insurance verification, and operations
• Document interactions in CRM systems (Salesforce), EMR/EHR tools
• Ensure compliance with HIPAA and healthcare privacy standards
• Track customer interactions, key metrics, and service outcomes
• Identify opportunities for process improvement and enhanced customer experience

What You Bring

• 2+ years of healthcare customer service, patient support, or insurance coordination
• Experience with medical insurance, benefits verification, claims, or revenue cycle
• Ability to clearly explain coverage and out-of-pocket costs
• Bilingual Spanish/English strongly preferred
• Strong skills in communication, problem-solving, and multitasking
• Experience with Salesforce, EMR/EHR systems, and Microsoft Office

Bonus Experience

• Durable Medical Equipment (DME) or home health
• Medicare, Medicaid, and commercial plans
• Prior authorization, eligibility verification, or medical billing

Why This Role

• Make a real impact supporting patients and families
• Join a collaborative, growth-focused team
• Enjoy hybrid flexibility with a path toward remote work
• Build expertise in insurance operations and patient experience