InterAction24 is hiring for a Patient Safety Applications Administrator for an immediate, high-priority 6-month contract opportunity with a very strong likelihood of multi-year extensions.
We are looking for a true backend IT Applications Administrator who acts as the primary resolver for system incident tickets, builds workflows, manages user permissions, and maintains application health. If you are a functional user who simply opens tickets for a separate IT group when a system bug occurs, this role will not be a match. We need the technical specialist who actually receives and resolves those tickets.
Location & Schedule
- Work Location: 100% Remote (Must reside within the United States).
- Time Zone: Must be willing and able to work standard business hours aligned with Central Time (CST).
- On-Call Responsibilities: Includes a scheduled on-call rotation for critical infrastructure incidents, which includes some weekends.
Core Responsibilities
- Backend Ticket Resolution: Act as the Tier 2/3 technical application owner receiving, diagnosing, and resolving complex functional issues escalated by business units.
- System Configuration & Workflows: Design, configure, test, and deploy automated backend workflows, business logic tables, validation rules, custom fields, and layout modifications.
- Identity & Access Management: Provision, audit, and modify user access controls, functional roles, security profiles, and permission hierarchies.
- Analytics & Reporting: Build custom compliance reports, data summaries, and key performance dashboards from scratch for operational stakeholders.
Required Qualifications (Top Hard Skills)
- 4+ Years of Technical Application Administration: Direct hands-on backend experience provisioning infrastructure settings, modifying core master files, and managing system release updates.
- 4+ Years of Patient Safety / Risk Event Software Experience: Broad hands-on experience maintaining healthcare compliance, clinical incident tracking, or risk management tools. Direct administrative experience with Riskonnect or Midas platforms is required.
- 4+ Years of Healthcare Provider Industry Knowledge: Extensive workflow understanding gained inside hospital networks, healthcare systems, or clinical provider environments.
Highly Desired Nice-to-Haves
- Riskonnect Platform Administration: Direct configuration experience built specifically on the Salesforce-based Riskonnect architecture (highly preferred).
- Epic Systems Certifications: Active or prior certifications in ClinDoc, Orders, or Ambulatory models.
- Educational Background: Bachelor’s Degree in Computer Science/IT, or a clinical degree (RN / BSN).
This is a remote position.
InterAction24 is a dynamic force in talent acquisition and workforce solutions, specializing in project-based deliverables that drive business success. From expertly managed resource services to strategic consulting, we provide end-to-end solutions that align with your goals—delivering the right talent, expertise, and execution to power your most critical initiatives.
A Market Leader
A Message from Our CEO: A Market Leader in Talent & Business Solutions
At InterAction24, we go beyond traditional recruitment to deliver strategic workforce and business solutions that drive measurable results. As a women-owned business enterprise, we specialize in project-based deliverables, resource management, and consulting services that empower organizations to meet evolving market demands.
Our sustained growth is built on a foundation of integrity, customer service, and innovation. By leveraging cutting-edge technology and industry expertise, we enhance the efficiency and effectiveness of workforce strategies for businesses ranging from local enterprises to global corporations. Whether supporting critical project initiatives or optimizing resource allocation, our focus remains on delivering impactful, results-driven solutions.
Since our inception, we have remained steadfast in our commitment to quality, ensuring every engagement is backed by disciplined evaluation, market insights, and a dedication to excellence. InterAction24 is more than a service provider—we are a trusted partner in delivering tailored workforce and business solutions that drive organizational success.
Vision
InterAction24 is the indispensable partner for organizations seeking innovative workforce and business solutions. We empower companies with cutting-edge strategies that evolve with changing market demands, delivering impactful results through expertise, technology, and unwavering commitment to excellence. Our vision is to drive the future of workforce solutions by providing seamless, scalable, and results-driven services that help businesses and professionals thrive in an ever-changing world.
Mission
Industry Leadership – Be recognized as a leader in workforce and business solutions through innovation, expertise, and service excellence.
Strategic Partnerships – Build strong, value-driven relationships with clients, vendors, and employees based on trust, mutual benefit, and open communication.
Technology-Driven Advantage – Leverage cutting-edge technology to enhance efficiency, streamline processes, and provide superior solutions.
High-Quality, Value-Added Services – Continuously expand our offerings to meet evolving business needs and deliver measurable impact.
Sustainable Growth & Profitability – Drive ongoing success through innovation, strategic execution, and a commitment to excellence.
Commitment to Integrity & Excellence – Uphold the highest standards in service, ethics, and professionalism to create lasting impact.Core
Values
Honesty & Integrity – Conduct every aspect of our business with transparency, ethics, and unwavering integrity.
Excellence in Service – Deliver exceptional service, ensuring all commitments to our clients and partners are met with reliability and professionalism.
Respect & Inclusion – Value every individual, treating clients, employees, and partners with respect, dignity, and fairness.
Continuous Improvement – Embrace innovation and adaptability to enhance our solutions, processes, and overall impact.
Employee-Centered Culture – Recognize and support our employees as our greatest asset, fostering growth, collaboration, and success.
Passion & Pride – Approach every challenge with enthusiasm, dedication, and a commitment to making a meaningful difference.