Patient Scheduling and Engagement Coordinator

Who are we?

Medical Essential Diagnostics is a team of medical professionals committed to providing preventative healthcare testing and physicals to all NJ essential workers. Through our “Save My Life Program”, we provide comprehensive, cardiopulmonary physical exams via our five clinic locations within the state. This program was designed exclusively for first responders, township/county/state employees, educators, and their families. These everyday heroes who keep our communities running rely on us to keep them in the best shape possible!

Company website: MED - Medical Essential Diagnostics

Our goal?
To make sure essential workers and their families have peace of mind, better health outcomes, and reduced occupational risk. Through yearly testing, we are able to diagnose non-symptomatic health issues before they become serious.

Key Responsibilities:

• Manage and maintain legacy scheduling data, including previously contacted patients, inactive leads, cancellations, and unscheduled appointments.

• Conduct outbound phone calls to re-engage patients and assist with scheduling appointments.

• Execute email outreach campaigns to reconnect with prior patients and scheduling opportunities.

• Maintain accurate and up-to-date records within scheduling databases and EHR systems.

• Track patient engagement efforts, outreach attempts, appointment statuses, and follow-up activity.

• Utilize scheduling strategies and outreach initiatives to maximize clinic scheduling capacity.

• Respond promptly to inbound scheduling inquiries and patient communications.

• Educate patients on appointment requirements, scheduling procedures, and next steps.

• Identify opportunities within old scheduling data to improve booking conversion rates and patient retention.

• Participate in regular meetings regarding scheduling performance, outreach effectiveness, and workflow improvements.

• Adhere to HIPAA guidelines and maintain patient confidentiality at all times.

• Address patient concerns, scheduling conflicts, and engagement barriers professionally and efficiently.

• Collaborate with scheduling, marketing, and operations teams to support patient growth initiatives.

• Generate and provide KPI and outreach performance reports to management.

• Other duties as assigned.

Qualifications:

• Previous experience in healthcare scheduling, patient outreach, customer engagement, call center operations, or administrative support preferred.

• Familiarity with medical terminology, scheduling workflows, and EHR systems.

• Strong communication and interpersonal skills with confidence speaking to patients over the phone.

• Experience conducting outbound calling campaigns and/or email outreach preferred.

• Strong organizational skills and attention to detail when managing large datasets.

• Ability to multitask and handle high outreach and scheduling volumes efficiently.

• Self-motivated with strong follow-through and persistence.

• Ability to work independently and collaboratively within a team environment.

• Strong problem-solving and critical-thinking skills.

• Adaptability to changing priorities and operational needs.

• Basic computer and data entry proficiency.